Articlegreen2017

What Works and Why? Lessons from Public Management Reform in Malaysia

Noore Alam Siddiquee · John Antony Xavier · Mohd Zin Mohamed

30 citations0/0 files storedInternational Journal of Public Administration

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Public Policy and Administration Research Public Administration in Developing Nations Public Administration and Political Analysis

Abstract

This article examines the Malaysian experience with public management reform to verify arguments about various reform models. Drawing on empirical data, it investigates reforms that have worked and those that have had limited impacts on public service improvements. It identifies critical success factors that determine reform outcomes and concludes that for reforms to succeed a combined top–down and bottom–up approach is crucial. It argues that while diagnostic and problem-oriented reforms have a better chance of being successful, the value of best-practice reforms should not be discounted. The cumulative impact of such reforms can be significant, as the Malaysian case demonstrates.

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References

1991A PUBLIC MANAGEMENT FOR ALL SEASONS?2004Public Management Reform: A Comparative Analysis 2005Blue ocean strategy : how to create uncontested market space and make the competition irrelevant 2004Good Enough Governance: Poverty Reduction and Reform in Developing Countries 2000Public Management Reform. A Comparative Analysis 2007The Bottom Billion 2003Solutions When the Solution is the Problem: Arraying the Disarray in Development 2013Escaping Capability Traps Through Problem Driven Iterative Adaptation (PDIA)

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2023This doesn’t make sense! Does illegitimate tasks affect innovative behaviour?2023Effects of New Public Management Reforms on Human Resource Practices: A Case Study in Jordan 2021New Public Management in the Developing Countries: Effects and Implications on Human Resource Management 2019Driving performance in the public sector: what can we learn from Malaysia’s service delivery reform?2019Public management reform in the post-NPM era: lessons from Malaysia’s National Blue Ocean Strategy (NBOS)

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