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Customer satisfaction survey: the case of urban water supply services in Southern Ethiopia

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References

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2000The determinants of perceived service quality and its relationship with satisfaction788 cited
2000Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior629 cited
2007Measurement of Service Quality from the Customer's Perspective – An Empirical Study161 cited
2010Research-inspired Policy and Practice Learning in Ethiopia and the Nile Region4 cited

Cited by

2018Residential Customers Satisfaction with Public Water Provision in Ojota, Nigeria16 cited
2021Service quality and customer satisfaction as antecedents of financial sustainability of the water service providers15 cited

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