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Operationalisation of service innovation: a systems thinking approach
16 references·16 citing·35 second hopsampled
Operationalisation of service innovation: a systems thinking approach (2017)Operationalisation of service innovation:…BUSINESS RESEARCH METHODS (PHƯƠNG PHÁP NGHIÊN CỨU TRONG KINH DOANH) (2023)BUSINESS RESEARCH METHODS (PH…Service Innovation: A Service-Dominant Logic Perspective1 (2015)Service Innovation: A Service…Case study research: design and methods (2011)Case study research: design a…Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…What passes as a rigorous case study? 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An approach from the methodology of compositional data analysis (2023)Complex thinking and social e…Social Entrepreneurship and Complex Thinking: A Bibliometric Study (2022)Social Entrepreneurship and C…Effectuation, SME service innovation, and business customers’ value perception (2022)Effectuation, SME service inn…The effects of knowledge integration and contextual ambidexterity on innovation in entrepreneurial ventures (2021)The effects of knowledge inte…New technology and tourism industry innovation: evidence from audio-visual patented technologies (2021)New technology and tourism in…The profile of innovation driven Italian SMEs and the relationship between the firms’ networking abilities and dynamic capabilities (2020)The profile of innovation dri…Optimizing competitive performance of service firms in data-rich environment (2020)Optimizing competitive perfor…Hope for the best, prepare for the worst: barriers to service innovation (2020)Hope for the best, prepare fo…Consumer well‐being through engagement and innovation in higher education: A conceptual model and research propositions (2020)Consumer well‐being through e…Service modularity: literature overview of concepts, effects, enablers, and methods (2019)Service modularity: literatur…Mapping new service development: a review and synthesis of literature (2019)Mapping new service developme…Innovative capacity, quality certification and performance in the hotel sector (2019)Innovative capacity, quality …Job demand stressors and employees’ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environment (2018)Job demand stressors and empl…The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Case Study Research: Design and Methods (1991)Using case methods in the study of contemporary business networks (2004)Critical realism in case study research (2009)Research Methods in Business Studies (2020)MAKING FAST STRATEGIC DECISIONS IN HIGH-VELOCITY ENVIRONMENTS. (1989)CASE Tools as Organizational Change: Investigating Incremental and Radical Changes in Systems Development (1993)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (1994)Knowledge Specialization, Organizational Coupling, and the Boundaries of the Firm: Why Do Firms Know More than They Make? (2001)Case Study Research (2004)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (2009)Handbook of Qualitative Research (1994)The Discovery of Grounded Theory (2017)Thematic Analysis (2017)Intercoder Reliability in Qualitative Research: Debates and Practical Guidelines (2020)How Many Interviews Are Enough? (2005)Three Approaches to Qualitative Content Analysis (2005)Purposeful Sampling for Qualitative Data Collection and Analysis in Mixed Method Implementation Research (2013)Interpretive case studies in IS research: nature and method (1995)Socio-technical systems: From design methods to systems engineering (2010)Resilience: A Bridging Concept or a Dead End?“Reframing” Resilience: Challenges for Planning Theory and PracticeInteracting Traps: Resilience Assessment of a Pasture Management System in Northern AfghanistanUrban Resilience: What Does it Mean in Planning Practice?Resilience as a Useful Concept for Climate Change Adaptation?The Politics of Resilience for Planning: A Cautionary Note (2012)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Using thematic analysis in psychology (2006)The qualitative content analysis process (2008)The Agile Supply Chain (2000)Learning to evolve (2004)Defining and developing measures of lean production (2007)DEVELOPING INNOVATION CAPABILITY IN ORGANISATIONS: A DYNAMIC CAPABILITIES APPROACH (2001)Open for innovation: the role of openness in explaining innovation performance among U.K. manufacturing firms (2005)Mission-oriented innovation policies: challenges and opportunities (2018)Experience-based Co-design and Healthcare Improvement: Realizing Participatory Design in the Public Sector (2015)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)What is co-creation? An interactional creation framework and its implications for value creation (2017)
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References

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  • 2011Case study research: design and methods21,763 cited
  • 1981Systems Thinking, Systems Practice6,262 cited
  • 2008Co-creation and the new landscapes of design5,552 cited
  • 2001Thematic networks: an analytic tool for qualitative research5,501 cited
  • 2002Systematic combining: an abductive approach to case research4,931 cited
  • 1998Toyota production system: beyond large-scale production4,524 cited
  • 1997Managing Innovation: Integrating Technological, Market and Organizational Change4,211 cited
  • 2023BUSINESS RESEARCH METHODS (PHƯƠNG PHÁP NGHIÊN CỨU TRONG KINH DOANH)2,550 cited
  • 2008What passes as a rigorous case study?1,959 cited
  • 2015Service Innovation: A Service-Dominant Logic Perspective11,945 cited
  • 1998Building operations management theory through case and field research1,658 cited
  • 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,545 cited
  • 2003

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The effects of an integrative supply chain strategy on customer service and financial performance: an analysis of direct versus indirect relationships
1,312 cited

Cited by

  • 2018Job demand stressors and employees’ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environment96 cited
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  • 2019Mapping new service development: a review and synthesis of literature59 cited
  • 2020The profile of innovation driven Italian SMEs and the relationship between the firms’ networking abilities and dynamic capabilities59 cited
  • 2022Social Entrepreneurship and Complex Thinking: A Bibliometric Study41 cited
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  • 2023Social Entrepreneurship and Complex Thinking: Validation of SEL4C Methodology for Scaling the Perception of Achieved Competency32 cited
  • 2021New technology and tourism industry innovation: evidence from audio-visual patented technologies26 cited
  • 2020Optimizing competitive performance of service firms in data-rich environment26 cited
  • 2023Complex thinking and social entrepreneurship. An approach from the methodology of compositional data analysis25 cited
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