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Lean implementation in a service factory: views from the front-line
16 references·3 citing·36 second hop
Lean implementation in a service factory: views from the front-line (2017)Lean implementation in a service factory:…Principles of Scientific Management, The (2015)Principles of Scientific Mana…Production-Line Approach to Service (2012)Production-Line Approach to S…The Toyota Way in Services: The Case of Lean Product Development (2006)The Toyota Way in Services: T…The genealogy of lean production (2006)The genealogy of lean product…Could lean production job design be intrinsically motivating? Contextual, configurational, and levels‐of‐analysis issues (2005)Could lean production job des…Whither Services Marketing? (2004)Whither Services Marketing?Action research for operations management (2002)Action research for operation…'Fun and surveillance': the paradox of high commitment management in call centres (2000)'Fun and surveillance': the p…Human resource management and performance (1999)Human resource management and…The Active Interview (1995)The Active InterviewThe Machine That Changed the World (1991)The Machine That Changed the …How can service businesses survive and prosper? (1986)How can service businesses su…Toyota production system and Kanban system Materialization of just-in-time and respect-for-human system (1977)Toyota production system and …The Coming of the Post-Industrial Society (1976)The Coming of the Post-Indust…The Coming of Post-Industrial Society (1974)The Coming of Post-Industrial…The Principles of Scientific Management. (1912)The Principles of Scientific …Exploring the socio-technical interactions associated with lean implementation: a systematic literature review (2025)Exploring the socio-technical…A Dynamic Capabilities View of Lean in a Service Context (2021)A Dynamic Capabilities View o…Mitigating the risk of failure in lean banking implementation: the role of knowledge codification (2020)Mitigating the risk of failur…The machine that changed the world (1992)Lean Thinking—Banish Waste and Create Wealth in your Corporation (1997)Toyota production system: beyond large-scale production (1998)Impact of lean manufacturing and environmental management on business performance: An empirical study of manufacturing firms (2010)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)Lean manufacturing: literature review and research issues (2014)An Assessment of the Scientific Merits of Action Research (1978)The Fifth Discipline (1990)The Knowledge-Creating Company (1998)Making a difference (2007)Why Research in Sustainable Supply Chain Management Should Have no Future (2013)Conducting systematic literature review in operations management (2016)The Structure of Scientific Revolutions (1963)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Adopting a service logic for marketing (2006)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)From goods to service(s): Divergences and convergences of logics (2008)The Discovery of Grounded Theory (2017)Why do firms differ, and how does it matter? (1991)Innovation is not enough: climates for initiative and psychological safety, process innovations, and firm performance (2002)The Performance of Incumbent Firms in the Face of Radical Technological Innovation (2003)A PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)The Knowledge Economy (2004)In the Social Factory? (2008)The Work Design Questionnaire (WDQ): Developing and validating a comprehensive measure for assessing job design and the nature of work. (2006)Identification in Organizations: An Examination of Four Fundamental Questions (2008)TOWARD A THEORY OF PARADOX: A DYNAMIC EQUILIBRIUM MODEL OF ORGANIZING. (2011)The origin of predictable behavior (1983)The Impact of Quality Management Practices on Performance and Competitive Advantage (1995)Relationships between implementation of TQM, JIT, and TPM and manufacturing performance (2001)Reframing Public Policy (2003)Toward a theory of task motivation and incentives (1968)Algorithms at Work: The New Contested Terrain of Control (2019)Deliberative Policy Analysis (2003)Street Phenomenology (2003)The qualitative interview in IS research: Examining the craft (2007)
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References

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  • 1995The Active Interview3,068 cited
  • 1976The Coming of the Post-Industrial Society2,777 cited
  • 1974The Coming of Post-Industrial Society2,772 cited
  • 2002Action research for operations management1,531 cited
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  • 1977Toyota production system and Kanban system Materialization of just-in-time and respect-for-human system1,329 cited
  • 2004Whither Services Marketing?1,242 cited
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  • 2005Could lean production job design be intrinsically motivating? Contextual, configurational, and levels‐of‐analysis issues549 cited
  • 2000'Fun and surveillance': the paradox of high commitment management in call centres547 cited
  • 2012Production-Line Approach to Service

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534 cited

Cited by

  • 2025Exploring the socio-technical interactions associated with lean implementation: a systematic literature review15 cited
  • 2020Mitigating the risk of failure in lean banking implementation: the role of knowledge codification13 cited
  • 2021A Dynamic Capabilities View of Lean in a Service Context13 cited