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New perspectives on the Erlang-A queue
16 references·0 citing·26 second hop
New perspectives on the Erlang-A queue (2019)New perspectives on the Erlang-A queueErlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing (2014)Erlang-R: A Time-Varying Queu…Staffing of Time-Varying Queues to Achieve Time-Stable Performance (2008)Staffing of Time-Varying Queu…Service Engineering in Action: The Palm/Erlang-A Queue, with Applications to Call Centers (2006)Service Engineering in Action…Statistical Analysis of a Telephone Call Center (2005)Statistical Analysis of a Tel…Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue (2005)Call Centers with Impatient C…A Diffusion Approximation for a GI/GI/1 Queue with Balking or Reneging (2005)A Diffusion Approximation for…The impact of customers? patience on delay and abandonment: some empirically-driven experiments with the M/M/ n + G queue (2004)The impact of customers? pati…Dimensioning Large Call Centers (2004)Dimensioning Large Call Cente…A Diffusion Approximation for a Markovian Queue with Reneging (2003)A Diffusion Approximation for…The Analysis of Queues with Time-Varying Rates for Telecommunication Models (2002)The Analysis of Queues with T…Queue Lengths and Waiting Times for Multiserver Queues with Abandonment and Retrials (2002)Queue Lengths and Waiting Tim…Designing a Call Center with Impatient Customers (2002)Designing a Call Center with …Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support (2002)Adaptive Behavior of Impatien…Strong approximations for Markovian service networks (1998)Strong approximations for Mar…Mt/G/∞ Queues with Sinusoidal Arrival Rates (1993)Mt/G/∞ Queues with Sinusoidal…Heavy-Traffic Limits for Queues with Many Exponential Servers (1981)Heavy-Traffic Limits for Queu…Brownian Motion and Stochastic Flow Systems. (1987)Stochastic Modeling and the Theory of Queues (1989)Transform Analysis and Asset Pricing for Affine Jump-diffusions (2000)Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments (2004)On the transition densities for reflected diffusions (2005)Staffing a Call Center with Uncertain Arrival Rate and Absenteeism (2006)Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Martingale proofs of many-server heavy-traffic limits for Markovian queues (2007)Call center outsourcing: Coordinating staffing level and service quality (2008)The Impact of Delay Announcements in Many-Server Queues with Abandonment (2008)Approximating a Point Process by a Renewal Process, I: Two Basic Methods (1982)An introduction to queueing theory (1993)The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)Retrial Queues (1997)Control of Patient Flow in Emergency Departments, or Multiclass Queues with Deadlines and Feedback (2015)Performance analysis of time-dependent queueing systems: Survey and classification (2015)The Impact of Reimbursement Policy on Social Welfare, Revisit Rate, and Waiting Time in a Public Healthcare System: Fee-for-Service Versus Bundled Payment (2018)Jobshop-Like Queueing Systems (1963)Brownian Motion and Stochastic Calculus (2007)Introduction to Queueing Theory. (1982)On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design (2004)Proceedings of the 2002 Winter Simulation Conference (2002)Foundations and Implications of a Proposed Unified Services Theory (2006)Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System (2007)Forecasting: theory and practice (2022)Staffing and scheduling under nonstationary demand for service: A literature review (2015)
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References

  • 2005Statistical Analysis of a Telephone Call Center804 cited
  • 1981Heavy-Traffic Limits for Queues with Many Exponential Servers750 cited
  • 2002Designing a Call Center with Impatient Customers576 cited
  • 2004Dimensioning Large Call Centers342 cited
  • 2005Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue275 cited
  • 1998Strong approximations for Markovian service networks254 cited
  • 2008Staffing of Time-Varying Queues to Achieve Time-Stable Performance194 cited
  • 1993Mt/G/∞ Queues with Sinusoidal Arrival Rates167 cited
  • 2003A Diffusion Approximation for a Markovian Queue with Reneging166 cited
  • 2014Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing161 cited
  • 2002Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support157 cited
  • 2005A Diffusion Approximation for a GI/GI/1 Queue with Balking or Reneging121 cited
  • 2006Service Engineering in Action: The Palm/Erlang-A Queue, with Applications to Call Centers108 cited
  • 2004The impact of customers? patience on delay and abandonment: some empirically-driven experiments with the M/M/ n + G queue90 cited
  • 2002The Analysis of Queues with Time-Varying Rates for Telecommunication Models

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78 cited
  • 2002Queue Lengths and Waiting Times for Multiserver Queues with Abandonment and Retrials78 cited
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