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ChapterConsumer Evaluation of Hotel Service Robots

Iis P. Tussyadiah2017

Chapter2017

Consumer Evaluation of Hotel Service Robots

Iis P. Tussyadiah · Sangwon Park

366 citations·0/0 files stored·Springer eBooks

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AI in Service Interactions Customer Service Quality and Loyalty Social Robot Interaction and HRI

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References

2011PLS-SEM: Indeed a Silver Bullet 1980A circumplex model of affect.2008Measurement Instruments for the Anthropomorphism, Animacy, Likeability, Perceived Intelligence, and Perceived Safety of Robots 1999Core affect, prototypical emotional episodes, and other things called emotion: Dissecting the elephant.2003Anthropomorphism and the social robot 1998A Communication-Based Marketing Model for Managing Relationships 2007Is That Car Smiling at Me? Schema Congruity as a Basis for Evaluating Anthropomorphized Products 2006Can Robots Manifest Personality?: An Empirical Test of Personality Recognition, Social Responses, and Social Presence in Human–Robot Interaction

Cited by

2020Does a cute artificial intelligence assistant soften the blow? The impact of cuteness on customer tolerance of assistant service failure 2020Linking AI quality performance and customer engagement: The moderating effect of AI preference 2020Frontline robots in tourism and hospitality: service enhancement or cost reduction?2022Service robots: Applying social exchange theory to better understand human–robot interactions

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Year2017

Typechapter

Published2017-12-22

VenueSpringer eBooks

Languageen

Citations366

Files0 public / 0

ShelfAI in Service Interactions

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doi10.1007/978-3-319-72923-7_24

openalex_workW2779762830

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2020

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