SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Consumer Evaluation of Hotel Service Robots
16 references·9 citing·52 second hop
Consumer Evaluation of Hotel Service Robots (2017)Consumer Evaluation of Hotel Service Robo…AFFDEX SDK (2016)AFFDEX SDKWould You Trust a (Faulty) Robot? (2015)Would You Trust a (Faulty) Ro…PLS-SEM: Indeed a Silver Bullet (2011)PLS-SEM: Indeed a Silver Bull…Does the Design of a Robot Influence Its Animacy and Perceived Intelligence? (2009)Does the Design of a Robot In…Measurement Instruments for the Anthropomorphism, Animacy, Likeability, Perceived Intelligence, and Perceived Safety of Robots (2008)Measurement Instruments for t…Timescale bias in the attribution of mind. (2007)Timescale bias in the attribu…Is That Car Smiling at Me? Schema Congruity as a Basis for Evaluating Anthropomorphized Products (2007)Is That Car Smiling at Me? Sc…Autonomy and Common Ground in Human-Robot Interaction: A Field Study (2007)Autonomy and Common Ground in…Can Robots Manifest Personality?: An Empirical Test of Personality Recognition, Social Responses, and Social Presence in Human–Robot Interaction (2006)Can Robots Manifest Personali…Toward a Framework for Human-Robot Interaction (2004)Toward a Framework for Human-…Anthropomorphism and the social robot (2003)Anthropomorphism and the soci…Core affect, prototypical emotional episodes, and other things called emotion: Dissecting the elephant. (1999)Core affect, prototypical emo…A Communication-Based Marketing Model for Managing Relationships (1998)A Communication-Based Marketi…Hospitality Technology in the 21 St Century (1993)Hospitality Technology in the…The service sector revolution: The automation of services (1983)The service sector revolution…A circumplex model of affect. (1980)A circumplex model of affect.Decoding the ChatGPT mystery: A comprehensive exploration of factors driving AI language model adoption (2023)Decoding the ChatGPT mystery:…Service robots: Applying social exchange theory to better understand human–robot interactions (2022)Service robots: Applying soci…Antecedents of human-robot collaboration: theoretical extension of the technology acceptance model (2022)Antecedents of human-robot co…Tourists’ Attitudes toward the Use of Artificially Intelligent (AI) Devices in Tourism Service Delivery: Moderating Role of Service Value Seeking (2020)Tourists’ Attitudes toward th…Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success (2020)Robots or frontline employees…Multifaceted trust in tourism service robots (2020)Multifaceted trust in tourism…Linking AI quality performance and customer engagement: The moderating effect of AI preference (2020)Linking AI quality performanc…Frontline robots in tourism and hospitality: service enhancement or cost reduction? (2020)Frontline robots in tourism a…Does a cute artificial intelligence assistant soften the blow? The impact of cuteness on customer tolerance of assistant service failure (2020)Does a cute artificial intell…Pragmatics of Human Communication (1975)Communication and Control Processes in the Delivery of Service Quality (1988)Corporate Culture and Performance (1992)The Changing Role of Marketing in the Corporation (1992)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Evolving to a New Dominant Logic for Marketing (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)I.—COMPUTING MACHINERY AND INTELLIGENCE (1950)Emotional Intelligence (1990)A survey of socially interactive robots (2003)Computing Machinery and Intelligence (1950) (2004)Human–Robot Interaction: A Survey (2008)Brave new world: service robots in the frontline (2018)An Experimental Study of Apparent Behavior (1944)Minds, brains, and programs (1980)Simple Heuristics That Make Us Smart (1999)Social robots for education: A review (2018)Human Trust in Artificial Intelligence: Review of Empirical Research (2020)Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI (2021)A very brief measure of the Big-Five personality domains (2003)A Meta-Analysis of Factors Affecting Trust in Human-Robot Interaction (2011)Trust in Automation (2014)Overtrust of robots in emergency evacuation scenarios (2016)Exploring customer experiences with robotics in hospitality (2018)Basic objects in natural categories (1976)Dimensions of Brand Personality (1997)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)On seeing human: A three-factor theory of anthropomorphism. (2007)Who Sees Human? (2010)Domo Arigato Mr. Roboto (2016)The Principles of Psychology (1891)The Psychology of Interpersonal Relations. (1958)Measuring emotion: The self-assessment manikin and the semantic differential (1994)THE PSYCHOLOGY OF PERSONAL CONSTRUCTS (2010)The Big Five Trait taxonomy: History, measurement, and theoretical perspectives. (1999)The Interpersonal Theory of Psychiatry (2013)Hey Alexa … examine the variables influencing the use of artificial intelligent in-home voice assistants (2019)Instafamous and social media influencer marketing (2019)Patterns of cognitive appraisal in emotion. (1985)Artificial Intelligence in Service (2018)Consumers acceptance of artificially intelligent (AI) device use in service delivery (2019)Alexa, what do we know about conversational commerce? Insights from a systematic literature review (2022)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)Core affect and the psychological construction of emotion. (2003)Job Engagement: Antecedents and Effects on Job Performance (2010)
this work references cited by second hop

References

  • 2011PLS-SEM: Indeed a Silver Bullet22,692 cited
  • 1980A circumplex model of affect.17,317 cited
  • 2008Measurement Instruments for the Anthropomorphism, Animacy, Likeability, Perceived Intelligence, and Perceived Safety of Robots3,419 cited
  • 1999Core affect, prototypical emotional episodes, and other things called emotion: Dissecting the elephant.3,343 cited
  • 2003Anthropomorphism and the social robot1,549 cited
  • 1998A Communication-Based Marketing Model for Managing Relationships1,243 cited
  • 2007Is That Car Smiling at Me? Schema Congruity as a Basis for Evaluating Anthropomorphized Products1,105 cited
  • 2006Can Robots Manifest Personality?: An Empirical Test of Personality Recognition, Social Responses, and Social Presence in Human–Robot Interaction609 cited
  • 2015Would You Trust a (Faulty) Robot?493 cited
  • 2004Toward a Framework for Human-Robot Interaction330 cited
  • 2016AFFDEX SDK280 cited
  • 2007Timescale bias in the attribution of mind.214 cited
  • 2009Does the Design of a Robot Influence Its Animacy and Perceived Intelligence?206 cited
  • 2007Autonomy and Common Ground in Human-Robot Interaction: A Field Study164 cited
  • 1983The service sector revolution: The automation of services

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

77 cited
  • 1993Hospitality Technology in the 21 St Century15 cited
  • Cited by

    • 2020Does a cute artificial intelligence assistant soften the blow? The impact of cuteness on customer tolerance of assistant service failure369 cited
    • 2020Linking AI quality performance and customer engagement: The moderating effect of AI preference361 cited
    • 2020Frontline robots in tourism and hospitality: service enhancement or cost reduction?356 cited
    • 2022Service robots: Applying social exchange theory to better understand human–robot interactions351 cited
    • 2020Tourists’ Attitudes toward the Use of Artificially Intelligent (AI) Devices in Tourism Service Delivery: Moderating Role of Service Value Seeking350 cited
    • 2020Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success341 cited
    • 2020Multifaceted trust in tourism service robots324 cited
    • 2022Antecedents of human-robot collaboration: theoretical extension of the technology acceptance model117 cited
    • 2023Decoding the ChatGPT mystery: A comprehensive exploration of factors driving AI language model adoption106 cited