Articlediamond2018

Enterprise Resource Planning System Implementation: A User Perspective

Ewout Reitsma · Per Hilletofth · Umer Mukhtar

12 citations0/0 files storedOperations and Supply Chain Management An International Journal

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ERP Systems Implementation and Impact Information Technology Governance and Strategy Corporate Governance and Management

Abstract

The purpose of this study is to evaluate critical success factors (CSFs) for the implementation of an enterprise resource planning (ERP) system from a user perspective.Users play a vital role when implementing an ERP system, but their perspective has been neglected in the literature.A better understanding of their perspective promises to contribute to the design of more effective ERP systems, its implementation, and management.In order to identify the user perspective, a survey was conducted within three organizations from Pakistan that have recently implemented an ERP system.The questionnaire was developed based on thirteen CSFs deduced from literature.Based on each CSF's level of importance, they are ranked in order of importance and divided into three groups: most important, important and not important.Findings reveal that users of the three organizations in Pakistan believe that the implementing organization should prioritize the following four CSFs when implementing an ERP system: education and training, strategic decision-making, communication, and business process alignment.

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References

2002Enterprise resource planning: Implementation procedures and critical success factors 1999Critical Issues Affecting an ERP Implementation 2000Mission Critical: Realizing the Promise of Enterprise Systems 1998A product perspective on total data quality management 2002Vicious and virtuous cycles in ERP implementation: a case study of interrelations between critical success factors 2001Mission Critical: Realizing the Promise of Enterprise Systems 2007Risk management in ERP project introduction: Review of the literature 2005Success and failure factors of adopting SAP in ERP system implementation

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2020Critical Success Factors on the Implementation of ERP Systems: Building a Theoretical Framework 2022Evaluation of Critical Success Factors for Enterprise Resource Planning Implementation Using Quantitative Methods in Agricultural Processing Companies

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