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Frontline employees' role in service innovation and value creation
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Frontline employees' role in service innovation and value creation (2018)Frontline employees' role in service inno…Principles of Scientific Management, The (2015)Principles of Scientific Mana…Building theories from case study research (2009)Building theories from case s…Qualitative Data Analysis (2008)Qualitative Data AnalysisService-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …The Theory of Economic Development (2003)The Theory of Economic Develo…Open Innovation: The New Imperative for Creating and Profiting from Technology (2003)Open Innovation: The New Impe…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Toward a Theory of Social Practices (2002)Toward a Theory of Social Pra…Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Basics of qualitative researc…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…The Constitution of Society. Outline of the Theory of Structuration (1984)The Constitution of Society. …Case Study Research: Design and Methods (1984)Case Study Research: Design a…Theoretical Sensitivity: Advances in the Methodology of Grounded Theory (1978)Theoretical Sensitivity: Adva…THE DISCOVERY OF GROUNDED THEORY: STRATEGIES FOR QUALITATIVE RESEARCH. By Barney G. Glaser and Anselm L. Strauss. Chicago: Aldine Publishing Company, 1967. 271 pp. $6.75 (1968)THE DISCOVERY OF GROUNDED THE…The critical incident technique. (1954)The critical incident techniq…Firm Resources and Sustained Competitive Advantage (1991)Dynamic capabilities and strategic management (1997)Firm resources and sustained competitive advantage (2004)The Colonial Origins of Comparative Development: An Empirical Investigation: Reply (2012)Researching Lived Experience: Human Science for an Action Sensitive Pedagogy (1990)Narrative Inquiry: Experience and Story in Qualitative Research (1999)Using thematic analysis in psychology (2006)Seeking Qualitative Rigor in Inductive Research (2012)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)THE AVIATION PSYCHOLOGY PROGRAM IN THE ARMY AIR FORCES (1948)The development of a code of ethical standards for psychology. (1948)A METHOD FOR MAN-MACHINE TASK ANALYSIS (1953)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)When Work And Family Are Allies: A Theory Of Work-Family Enrichment (2006)Grounded Theory Methods and Qualitative Family Research (2005)A General Inductive Approach for Analyzing Qualitative Evaluation Data (2006)The qualitative content analysis process (2008)Using Software in Qualitative Research: A Step-by-Step Guide (2014)Analyzing Qualitative Data (2018)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Social Cognitive Theory: An Agentic Perspective (2001)Five Misunderstandings About Case-Study Research (2004)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Business Model Innovation: Opportunities and Barriers (2009)The Business Model: Recent Developments and Future Research (2011)How Many Interviews Are Enough? (2005)Purposeful Sampling for Qualitative Data Collection and Analysis in Mixed Method Implementation Research (2013)Methodological fit in management field research (2007)Theory Building From Cases: Opportunities And Challenges (2007)Positioning and Presenting Design Science Research for Maximum Impact1 (2013)
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References

  • 1984Case Study Research: Design and Methods82,022 cited
  • 1968THE DISCOVERY OF GROUNDED THEORY: STRATEGIES FOR QUALITATIVE RESEARCH. By Barney G. Glaser and Anselm L. Strauss. Chicago: Aldine Publishing Company, 1967. 271 pp. $6.7546,516 cited
  • 1998Basics of qualitative research : techniques and procedures for developing grounded theory38,630 cited
  • 2003The Theory of Economic Development22,756 cited
  • 1984The Constitution of Society. Outline of the Theory of Structuration21,160 cited
  • 2008Qualitative Data Analysis17,411 cited
  • 2003Evolving to a New Dominant Logic for Marketing15,040 cited
  • 2009Building theories from case study research11,398 cited
  • 2003Open Innovation: The New Imperative for Creating and Profiting from Technology9,367 cited
  • 1954The critical incident technique.8,664 cited
  • 2007Service-dominant logic: continuing the evolution7,831 cited
  • 2004Co-creation experiences: The next practice in value creation6,671 cited
  • 1978Theoretical Sensitivity: Advances in the Methodology of Grounded Theory6,075 cited
  • 2002Toward a Theory of Social Practices5,597 cited
  • 2015Principles of Scientific Management, The5,062 cited

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  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,987 cited
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