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Analyzing the Complexity of Performance Information Use: Experiments with Stakeholders to Disaggregate Dimensions of Performance, Data Sources, and Data Types

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References

1997Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts9,467 cited
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2014Best Practice Recommendations for Designing and Implementing Experimental Vignette Methodology Studies2,040 cited
2008The neglected 95%: Why American psychology needs to become less American.2,023 cited
2003Why Measure Performance? Different Purposes Require Different Measures1,401 cited
2008The Dynamics of Performance Management: Constructing Information and Reform843 cited
2014Common Method Bias in Public Management Studies836 cited
2012New Public Management and Citizens' Perceptions of Local Service Efficiency, Responsiveness, Equity and Effectiveness339 cited
2002Concepts and Indicators of Local Authority Performance: An Evaluation of the Statutory Frameworks in England and Wales331 cited
2000Governance and Performance: New Perspectives277 cited
2014DOES PERFORMANCE INFORMATION ABOUT PUBLIC SERVICES AFFECT CITIZENS' PERCEPTIONS, SATISFACTION, AND VOICE BEHAVIOUR? FIELD EXPERIMENTS WITH ABSOLUTE AND RELATIVE PERFORMANCE INFORMATION

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269 cited

2009Performance Improvement and Performance Dysfunction: An Empirical Examination of Distortionary Impacts of the Emergency Room Wait-Time Target in the English National Health Service269 cited

2004Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City264 cited

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