Articlegreen2018

Analyzing the Complexity of Performance Information Use: Experiments with Stakeholders to Disaggregate Dimensions of Performance, Data Sources, and Data Types

Richard M. Walker · M. Jin Lee · Oliver James · Samuel M. Y. Ho

52 citations0/0 files storedPublic Administration Review

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Public Policy and Administration Research Accounting and Organizational Management Evaluation and Performance Assessment

Abstract

Abstract This article addresses important questions about the complex construct of underlying performance information use: public service performance. A between‐subjects experimental vignette methodology was implemented to answer questions about the effects of emphasizing different dimensions of performance and the sources and types of performance information among internal and external stakeholders in two service arenas (secondary education and solid waste management) in Hong Kong. The findings indicate common attitudes and agreement across stakeholder groups and services on the merits of archival and external data types. Other results vary by service and between stakeholder groups. The effects of information about effectiveness can depend on its combination with information about efficiency or equity. This complexity needs to be considered when designing information communication to different stakeholder groups.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 52 citations exist upstream.

References

1997Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts 1997Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of Who and What Really Counts 1968Organizations in Action: Social Science Bases of Administrative Theory.2004Field Experiments 2008Extending the CONSORT Statement to Randomized Trials of Nonpharmacologic Treatment: Explanation and Elaboration 2014Best Practice Recommendations for Designing and Implementing Experimental Vignette Methodology Studies 2008The neglected 95%: Why American psychology needs to become less American.2003Why Measure Performance? Different Purposes Require Different Measures

Cited by

2023Information use in public administration and policy decision‐making: A research synthesis 2019Perceptual Bias and Public Programs: The Case of the United States and Hospital Care 2020Quality standards, implementation autonomy, and citizen satisfaction with public services: cross-national evidence 2019When Are Nudges Desirable? Benefit Validity When Preferences Are Not Consistently Revealed

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.