SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Evaluation of the information technology system services for medium higher education based on ITIL (A case study of polytechnic XYZ)
5 references·1 citing·26 second hop
Evaluation of the information technology system services for medium higher education based on ITIL (A case study of polytechnic XYZ) (2017)Evaluation of the information technology …Lean continuous improvement to information technology service management implementation: Projection of ITIL framwork (2016)Lean continuous improvement t…Systematic Approach to Successful Implementation of ITIL (2013)Systematic Approach to Succes…Business Processes Improvement on Maintenance Management: A Case Study (2013)Business Processes Improvemen…An ITIL based ITSM practice: A case study of steel manufacturing enterprise (2010)An ITIL based ITSM practice: …Implementing it Service Management: A Case Study Focussing on Critical Success Factors (2009)Implementing it Service Manag…Organizational Architecture and Service Delivery Re-Alignment based on ITIL and TOGAF: Case Study of the Provincial Development Bank (2022)Organizational Architecture a…An Assessment of the Scientific Merits of Action Research (1978)Case Study Research: Design and Methods (1984)Case Study Research: Design and Methods (1991)Information technology service performance management using COBIT and an ITIL framework: A systematic literature review (2017)ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice (2005)IT service management driven by business objectives An application to incident management (2006)IT and Business Process Performance Management: Case Study of ITIL Implementation in Finance Service Industry (2008)The Analytic Hierarchy Process (1985)The “real” success factors on projects (2002)Supporting ITIL processes implementation using business process management systems (2016)Met4ITIL: A process management and simulation-based method for implementing ITIL (2018)Analytic Hierarchy Process (2019)Implementation and impacts of IT Service Management in the IT function (2023)Building Theories from Case Study Research (1989)The Enterprise System Experience— From Adoption to Success (2000)The effect of critical success factors on IT governance performance (2011)Does Sample Size Matter in Qualitative Research?: A Review of Qualitative Interviews in is Research (2013)Up, up and away: social marketing breaks free (2014)Lean information management: Understanding and eliminating waste (2007)Dynamic capabilities through continuous improvement infrastructure (2009)Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study (2009)Exploring ITIL® Implementation Challenges in Latin American Companies (2018)Using Metamodeling to Represent Lean Six Sigma for IT Service Improvement (2019)Enablers and Inhibitors of Business-IT Alignment (1999)IT-enabled knowledge ambidexterity and innovation performance in small U.S. firms: The moderator role of social media capability (2017)Dynamic talent management capabilities and organizational agility—A qualitative exploration (2019)
this work references cited by second hop

References

  • 2009Implementing it Service Management: A Case Study Focussing on Critical Success Factors155 cited
  • 2013Systematic Approach to Successful Implementation of ITIL46 cited
  • 2013Business Processes Improvement on Maintenance Management: A Case Study26 cited
  • 2010An ITIL based ITSM practice: A case study of steel manufacturing enterprise20 cited
  • 2016Lean continuous improvement to information technology service management implementation: Projection of ITIL framwork18 cited

Cited by

  • 2022Organizational Architecture and Service Delivery Re-Alignment based on ITIL and TOGAF: Case Study of the Provincial Development Bank9 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work