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Supporting ITIL processes implementation using business process management systems

Youssef Mahy · Mohamed Ouzzif · Khalid Bouragba

19 citations0/0 files storedInternational Conference on Systems of Collaboration Big Data, Internet of Things & Security (SysCoBIoTS)

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Information Technology Governance and Strategy Business Process Modeling and Analysis Information Systems Education and Curriculum Development

Abstract

ITIL is one of the most used frameworks for IT service management. Implementing ITIL processes through an organization is not an easy task and present many difficulties. This paper explores the ITIL implementation's challenges and tries to experiment how Business Process Management Systems can help organization overtake those challenges.

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2003Business Process Management: A Survey 2010What is Business Process Management?2009Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study 2013Implementing IT Service Management: A systematic literature review 2011Impact of IT Service Management Frameworks on the IT Organization 2013Systematic Approach to Successful Implementation of ITIL 2007Success Factors of Business Process Management Systems Implementation

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