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Customer Relationship Management (CRM) Capabilities & Building a Sustainable Competitive Advantage in Mobile Phone Operators in Jordan
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Customer Relationship Management (CRM) Capabilities & Building a Sustainable Competitive Advantage in Mobile Phone Operators in Jordan (2018)Customer Relationship Management (CRM) Ca…Research methods for business : a skill-building approach 6th ed. (2013)Research methods for business…Customer relationship management capabilities (2012)Customer relationship managem…Research design: Qualitative, quantitative, and mixed methods approaches, 3rd ed. (2009)Research design: Qualitative,…Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (2009)Research Design: Qualitative,…Market orientation, marketing capabilities, and firm performance (2009)Market orientation, marketing…A Strategic Framework for Customer Relationship Management (2005)A Strategic Framework for Cus…The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The Customer Relationship Man…Creating a Superior Customer-Relating Capability (2003)Creating a Superior Customer-…Toward a synthesis of the resource‐based and dynamic‐capability views of rent creation (2001)Toward a synthesis of the res…Resource-based theories of competitive advantage: A ten-year retrospective on the resource-based view (2001)Resource-based theories of co…A Framework for Customer Relationship Management (2001)A Framework for Customer Rela…Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)Market-Based Assets and Share…The cornerstones of competitive advantage: A resource‐based view (1993)The cornerstones of competiti…Research methods for business: A skill building approach (1993)Research methods for business…Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …Zero defections: quality comes to services. (1990)Zero defections: quality come…Dynamic capabilities and strategic management (1997)The resource-based view of the firm: Ten years after 1991 (2001)Firm resources and sustained competitive advantage (2004)Dynamic capabilities: A review and research agenda (2007)Green innovation and environmental performance: The role of green transformational leadership and green human resource management (2019)The fifth discipline, the art and practice of the learning organization (1991)Review: The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions For Future Research1 (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Managing Firm Resources in Dynamic Environments to Create Value: Looking Inside the Black Box (2007)A resource‐based view of the firm (1984)A Natural-Resource-Based View of the Firm (1995)Dynamic capabilities: what are they? (2000)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Markets and Hierarchies (1975)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)The Theory of Economic Development (2003)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)A Systems Approach to Conduct an Effective Literature Review in Support of Information Systems Research (2006)Consensus measurement in Delphi studies (2012)Predicting green product consumption using theory of planned behavior and reasoned action (2015)Case study research: design and methods (2011)Qualitative Case Study Methodology: Study Design and Implementation for Novice Researchers (2015)Thematic Analysis (2017)An Introduction to Qualitative Research (2009)Perceived Greenwashing: The Effects of Green Marketing on Environmental and Product Perceptions (2020)People's Awareness on Halal Foods and Products: Potential Issues for Policy-makers (2014)Factors affecting the adoption of e-learning systems in Qatar and USA: Extending the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) (2017)Sample Size for Survey Research: Review and Recommendations (2020)
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References

  • 1991Firm Resources and Sustained Competitive Advantage52,460 cited
  • 1993Research methods for business: A skill building approach17,000 cited
  • 2009Research Design: Qualitative, Quantitative, and Mixed Methods Approaches14,328 cited
  • 1993The cornerstones of competitive advantage: A resource‐based view10,756 cited
  • 2009Research design: Qualitative, quantitative, and mixed methods approaches, 3rd ed.6,298 cited
  • 1990Zero defections: quality comes to services.5,435 cited
  • 2001Resource-based theories of competitive advantage: A ten-year retrospective on the resource-based view4,055 cited
  • 2001Toward a synthesis of the resource‐based and dynamic‐capability views of rent creation2,531 cited
  • 2013Research methods for business : a skill-building approach 6th ed.2,447 cited
  • 1998Market-Based Assets and Shareholder Value: A Framework for Analysis2,363 cited
  • 2005A Strategic Framework for Customer Relationship Management2,282 cited
  • 2004The Customer Relationship Management Process: Its Measurement and Impact on Performance1,753 cited
  • 2009Market orientation, marketing capabilities, and firm performance1,598 cited
  • 2001A Framework for Customer Relationship Management871 cited
  • 2003

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Creating a Superior Customer-Relating Capability
234 cited
  • 2012Customer relationship management capabilities212 cited
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