SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
What's Behind CRM Research? A Bibliometric Analysis of Publications in the CRM Research Field
16 references·2 citing·48 second hop
What's Behind CRM Research? A Bibliometric Analysis of Publications in the CRM Research Field (2018)What's Behind CRM Research? A Bibliometri…Practical Considerations for Using Exploratory Factor Analysis in Educational Research (2020)Practical Considerations for …Bibliometric Methods in Management and Organization (2014)Bibliometric Methods in Manag…Exploratory Factor Analysis: A Five-Step Guide for Novices (2010)Exploratory Factor Analysis: …A Strategic Framework for Customer Relationship Management (2005)A Strategic Framework for Cus…The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The Customer Relationship Man…Understanding customer relationship management (CRM) (2003)Understanding customer relati…Dynamic capabilities: what are they? (2000)Dynamic capabilities: what ar…Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)A Dynamic Model of the Durati…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…The Capabilities of Market-Driven Organizations (1994)The Capabilities of Market-Dr…Mapping authors in intellectual space: A technical overview (1990)Mapping authors in intellectu…A resource‐based view of the firm (1984)A resource‐based view of the …International Marketing and Purchasing of Industrial Goods: An Interaction Approach (1982)International Marketing and P…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Exchange and Power in Social Life. (1965)Exchange and Power in Social …Customer Relationship Management in an Era of Digital Disruption and Business Model Evolution (2023)Customer Relationship Managem…Past, present and future of research in relationship marketing - a machine learning perspective (2022)Past, present and future of r…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Firm Resources and Sustained Competitive Advantage (1991)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Review: The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions For Future Research1 (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Dynamic capabilities and strategic management (1997)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)Deliberate Learning and the Evolution of Dynamic Capabilities (2002)Firm resources and sustained competitive advantage (2004)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Customer satisfaction with services: putting perceived value into the equation (2000)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Understanding Relationship Marketing Outcomes (2002)Zero defections: quality comes to services. (1990)The balanced scorecard: Translating strategy into action (1997)Evolving to a New Dominant Logic for Marketing (2003)A Customer Relationship Management Roadmap: What is Known, Potential Pitfalls, and Where to Go (2005)Resource-based theory in marketing (2013)Customer experience management: toward implementing an evolving marketing concept (2015)The Application of Electronic Computers to Factor Analysis (1960)The Scree Test For The Number Of Factors (1966)El análisis factorial exploratorio de los ítems: una guía práctica, revisada y actualizada (2014)Applied Psychometrics: Sample Size and Sample Power Considerations in Factor Analysis (EFA, CFA) and SEM in General (2018)Best practices in exploratory factor analysis: four recommendations for getting the most from your analysis (2020)Digital transforming capability and performance: a microfoundational perspective (2020)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Positioning: The Battle for Your Mind (1981)The Concept of Corporate Strategy (1987)The Theory of the Growth of the Firm (1995)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)bibliometrix : An R-tool for comprehensive science mapping analysis (2017)Science Mapping: A Systematic Review of the Literature (2017)How to conduct a bibliometric analysis: An overview and guidelines (2021)Advances in Consumer Research (2025)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Inequity In Social Exchange (1965)Social Capital: Its Origins and Applications in Modern Sociology (1998)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1984A resource‐based view of the firm25,618 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2000Dynamic capabilities: what are they?14,950 cited
  • 1965Exchange and Power in Social Life.13,624 cited
  • 2014Bibliometric Methods in Management and Organization7,468 cited
  • 1994The Capabilities of Market-Driven Organizations6,532 cited
  • 2010Exploratory Factor Analysis: A Five-Step Guide for Novices2,752 cited
  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
  • 2005A Strategic Framework for Customer Relationship Management2,094 cited
  • 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction1,948 cited
  • 1982International Marketing and Purchasing of Industrial Goods: An Interaction Approach1,943 cited
  • 2004The Customer Relationship Management Process: Its Measurement and Impact on Performance1,686 cited
  • 2020Practical Considerations for Using Exploratory Factor Analysis in Educational Research1,231 cited
  • 2003Understanding customer relationship management (CRM)

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,228 cited
  • 1990Mapping authors in intellectual space: A technical overview990 cited
  • Cited by

    • 2023Customer Relationship Management in an Era of Digital Disruption and Business Model Evolution32 cited
    • 2022Past, present and future of research in relationship marketing - a machine learning perspective18 cited