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Service quality and user satisfaction in academic libraries perspectives from Sri Lankan universities
2 references·0 citing·12 second hopsampled
Service quality and user satisfaction in academic libraries perspectives from Sri Lankan universities (2015)Service quality and user satisfaction in …Adapting service quality concepts to academic libraries (1997)Adapting service quality conc…Changing the concept and measure of service quality in academic libraries (1996)Changing the concept and meas…Delivering Quality Service (1990)Delivering quality service: balancing customer perceptions and expectations (1990)The Importance of Servicescapes in Leisure Service Settings (1994)An epistemological critique of gap theory based library assessment: the case of SERVQUAL (2008)The Service Quality and User Satisfaction in Sri Lankan Academic Libraries: Literature Review (2013)Quality in library services - A literature review study (2022)A Service Quality Model and its Marketing Implications (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Refinement and reassessment of the SERVQUAL scale. (1991)Measuring service quality: current thinking and future requirements (1999)Measuring service quality at yale university’s libraries (2000)Reliability and validity of servqual scores used to evaluate perceptions of library service quality (2000)
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References

  • 1996Changing the concept and measure of service quality in academic libraries263 cited
  • 1997Adapting service quality concepts to academic libraries55 cited

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