Influência da Gestão da Qualidade no Desempenho Inovador

Abstract

The relationship between total quality management(TQM) and innovation has been studied inseveral investigations. However, there is somedisagreement among the researchers. Many authorssuggest that the impact of TQM on innovationdepends both on the TQM dimensions consideredand on the type of innovation. This paper aimsat identifying elements of TQM as determinantsof innovation outputs of organizations. Theconceptual model proposed considers 8 TQMvariables (leadership; customer focus; involvementand development of people; management byprocesses; continuous improvement; relationswith suppliers; measuring results; productdesign) as factors that can have impact on 6innovation outputs (research, development andtechnological innovation; product innovation;process innovation; organizational innovation;management innovation; marketing innovation).This study is based on empirical data collectedthrough a questionnaire answered by 218 ISO9001:2008 certified organizations. Generally, it ispossible to conclude that the adoption of TQMprinciples plays a key role in innovation activities.The investigation has interesting practicalimplications practice. Therefore, the adoption ofcertain organizational principles can encouragethe development of innovation.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 13 citations exist upstream.