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PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN DALAM MENINGKATKAN LOYALITAS DI MODERASI HARGA
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PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN DALAM MENINGKATKAN LOYALITAS DI MODERASI HARGA (2018)PENGARUH KUALITAS LAYANAN TERHADAP KEPUAS…The Impact of Customer Engagement on Brand Loyalty: The Mediation Roles of Brand Attachment and Customer Trust (2023)The Impact of Customer Engage…PENGARUH KUALITAS LAYANAN DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN PADA BENGKEL PARNA JAYA MOTOR (2022)PENGARUH KUALITAS LAYANAN DAN…The Impact of Customer Relationship Management and Company Reputation on Customer Loyalty: The Mediating Role of Customer Satisfaction (2020)The Impact of Customer Relati…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Firm Resources and Sustained Competitive Advantage (1991)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Electronic customer relationship management (E-CRM), customer experience and customer satisfaction: evidence from the banking industry (2021)The relationship between CRM, knowledge management, organization commitment, customer profitability and customer loyalty in telecommunication industry: The mediating role of customer satisfaction and the moderating role of brand image (2024)The moderating role of personalized recommendations in the trust–satisfaction–loyalty relationship: an empirical study of AI-driven e-commerce (2025)Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan dalam Membentuk Loyalitas Pelanggan (2011)PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS MAHASISWA (Studi pada Mahasiswa Strata I Fakultas Ilmu Sosial dan Ilmu PolitikUniversitas Merdeka Malang) (2016)Kepuasan Pelanggan : Konsep, pengukuran, dan strategi (2019)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)\nThe use of partial least squares path modeling in international marketing (2009)
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  • 2020The Impact of Customer Relationship Management and Company Reputation on Customer Loyalty: The Mediating Role of Customer Satisfaction501 cited
  • 2022PENGARUH KUALITAS LAYANAN DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN PADA BENGKEL PARNA JAYA MOTOR14 cited
  • 2023The Impact of Customer Engagement on Brand Loyalty: The Mediation Roles of Brand Attachment and Customer Trust8 cited

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