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Cyclist Satisfaction Evaluation Model for Free-Floating Bike-Sharing System: A Case Study of Shanghai
16 references·16 citing·42 second hopsampled
Cyclist Satisfaction Evaluation Model for Free-Floating Bike-Sharing System: A Case Study of Shanghai (2018)Cyclist Satisfaction Evaluation Model for…Perceived service quality in bus transit service: A structural equation approach (2013)Perceived service quality in …Bikesharing in Europe, the Americas, and Asia (2010)Bikesharing in Europe, the Am…A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)A methodology for evaluating …Public transit user satisfaction: Variability and policy implications (2008)Public transit user satisfact…Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Service Quality Attributes Af…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Structural Equation Modeling: Concepts, Issues, and Applications. (1996)Structural Equation Modeling:…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Can test statistics in covariance structure analysis be trusted? (1992)Can test statistics in covari…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…An Experimental Study of Customer Effort, Expectation, and Satisfaction (1965)An Experimental Study of Cust…Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…The environmental benefits of dockless bike sharing systems for commuting trips (2023)The environmental benefits of…Can dockless and docked bike-sharing substitute each other? Evidence from Nanjing, China (2023)Can dockless and docked bike-…Geographically Weighted Multinomial Logit Models for Modelling the Spatial Heterogeneity in the Bike-Sharing Renting-Returning Imbalance: A Case Study on Nanjing, China (2022)Geographically Weighted Multi…A Choice Behavior Model of Bike-Sharing Based on User Perception, Psychological Expectations, and Loyalty (2022)A Choice Behavior Model of Bi…Usage behavior and satisfaction analysis of free-floating bicycle sharing system service: Evidence from a Chinese university campus (2021)Usage behavior and satisfacti…The determinants of shared bike use in China (2021)The determinants of shared bi…How does Dockless bike sharing serve users in Nanjing, China? User surveys vs. trip records (2021)How does Dockless bike sharin…Use Frequency of Metro–Bikeshare Integration: Evidence from Nanjing, China (2020)Use Frequency of Metro–Bikesh…Understanding bike-sharing users’ willingness to participate in repairing damaged bicycles: Evidence from China (2020)Understanding bike-sharing us…Free-floating bikesharing in Vienna – A user behaviour analysis (2020)Free-floating bikesharing in …Analysis of the spatiotemporal riding modes of dockless shared bicycles based on tensor decomposition (2020)Analysis of the spatiotempora…A comparative study of bike-sharing systems from a user’s perspective: An analysis of online reviews in three U.S. regions between 2010 and 2018 (2020)A comparative study of bike-s…User characteristics influencing use of a bicycle-sharing system integrated into an intermodal transport network in Spain (2019)User characteristics influenc…Residents in Seattle, WA Report Differential Use of Free-Floating Bikeshare by Age, Gender, Race, and Location (2019)Residents in Seattle, WA Repo…Effects of Psychological Factors on Modal Shift from Car to Dockless Bike Sharing: A Case Study of Nanjing, China (2019)Effects of Psychological Fact…Effects of Free-Floating Shared Bicycles on Urban Public Transportation (2019)Effects of Free-Floating Shar…Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Quality, satisfaction and behavioral intentions (2000)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Understanding Customer Experience Throughout the Customer Journey (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)EQS : structural equations program manual (1989)LISREL 7 : a guide to the program and applications (1989)Structural Equations with Latent Variables. (1991)Academic self-efficacy and first year college student performance and adjustment. (2001)Assessment of Mindfulness by Self-Report (2004)Using Self-Report Assessment Methods to Explore Facets of Mindfulness (2006)Specification Tests in Econometrics (1978)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Measurement and prediction (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)The theory of planned behavior (1991)Significance tests and goodness of fit in the analysis of covariance structures. (1980)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)PLS-SEM: Indeed a Silver Bullet (2011)Principles and practice in reporting structural equation analyses. (2002)How to Write Up and Report PLS Analyses (2009)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)
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References

  • 1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1996Structural Equation Modeling: Concepts, Issues, and Applications.6,812 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions1,518 cited
  • 1992Can test statistics in covariance structure analysis be trusted?1,425 cited
  • 1965An Experimental Study of Customer Effort, Expectation, and Satisfaction1,180 cited
  • 2010Bikesharing in Europe, the Americas, and Asia1,149 cited
  • 2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit608 cited
  • 2008Public transit user satisfaction: Variability and policy implications528 cited

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2013
Perceived service quality in bus transit service: A structural equation approach
479 cited
  • 2010A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view429 cited
  • Cited by

    • 2020Free-floating bikesharing in Vienna – A user behaviour analysis41 cited
    • 2019User characteristics influencing use of a bicycle-sharing system integrated into an intermodal transport network in Spain37 cited
    • 2023The environmental benefits of dockless bike sharing systems for commuting trips28 cited
    • 2020Use Frequency of Metro–Bikeshare Integration: Evidence from Nanjing, China28 cited
    • 2020Analysis of the spatiotemporal riding modes of dockless shared bicycles based on tensor decomposition28 cited
    • 2020Understanding bike-sharing users’ willingness to participate in repairing damaged bicycles: Evidence from China27 cited
    • 2022Geographically Weighted Multinomial Logit Models for Modelling the Spatial Heterogeneity in the Bike-Sharing Renting-Returning Imbalance: A Case Study on Nanjing, China26 cited
    • 2019Effects of Psychological Factors on Modal Shift from Car to Dockless Bike Sharing: A Case Study of Nanjing, China26 cited
    • 2019Residents in Seattle, WA Report Differential Use of Free-Floating Bikeshare by Age, Gender, Race, and Location24 cited
    • 2021The determinants of shared bike use in China22 cited
    • 2023Can dockless and docked bike-sharing substitute each other? Evidence from Nanjing, China20 cited
    • 2019Effects of Free-Floating Shared Bicycles on Urban Public Transportation20 cited
    • 2021Usage behavior and satisfaction analysis of free-floating bicycle sharing system service: Evidence from a Chinese university campus19 cited
    • 2021How does Dockless bike sharing serve users in Nanjing, China? User surveys vs. trip records19 cited
    • 2020A comparative study of bike-sharing systems from a user’s perspective: An analysis of online reviews in three U.S. regions between 2010 and 201814 cited
    • 2022A Choice Behavior Model of Bike-Sharing Based on User Perception, Psychological Expectations, and Loyalty14 cited