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Service, People and Customer Orientation: A Capability View to CRM and Sustainable Competitive Advantage
16 references·4 citing·36 second hopsampled
Service, People and Customer Orientation: A Capability View to CRM and Sustainable Competitive Advantage (2018)Service, People and Customer Orientation:…Market orientation, marketing capabilities, and firm performance (2009)Market orientation, marketing…A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation1 (2000)A Resource-Based Perspective …The Role of Tacit Knowledge in Group Innovation (1998)The Role of Tacit Knowledge i…Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)Market-Based Assets and Share…Toward a knowledge‐based theory of the firm (1996)Toward a knowledge‐based theo…The Social Construction of Reputation: Certification Contests, Legitimation, and the Survival of Organizations in the American Automobile Industry: 1895–1912 (1994)The Social Construction of Re…The Capabilities of Market-Driven Organizations (1994)The Capabilities of Market-Dr…EFFECTS OF HUMAN RESOURCE SYSTEMS ON MANUFACTURING PERFORMANCE AND TURNOVER. (1994)EFFECTS OF HUMAN RESOURCE SYS…Theoretical Perspectives for Strategic Human Resource Management (1992)Theoretical Perspectives for …The resource‐based view within the conversation of strategic management (1992)The resource‐based view withi…Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …Asset Stock Accumulation and Sustainability of Competitive Advantage (1989)Asset Stock Accumulation and …Linking Competitive Strategies with Human Resource Management Practices (1987)Linking Competitive Strategie…A resource‐based view of the firm (1984)A resource‐based view of the …Uncertain Imitability: An Analysis of Interfirm Differences in Efficiency under Competition (1982)Uncertain Imitability: An Ana…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Implementing a customer-centric strategy through service design in financial organisations (2025)Implementing a customer-centr…The Study on the Effectiveness of Sustainable Customer Relationship Management: Evidence from the Online Shopping Industry (2023)The Study on the Effectivenes…Strategic advantage through social inclusivity: An empirical study on resource based view in health insurance firms in India (2021)Strategic advantage through s…Leveraging knowledge sharing and innovation culture into SMEs sustainable competitive advantage (2020)Leveraging knowledge sharing …An Evolutionary Theory of Economic Change. (1983)Shaping Agility through Digital Options: Reconceptualizing the Role of Information Technology in Contemporary Firms1 (2003)Firm resources and sustained competitive advantage (2004)Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value1 (2004)Construct Measurement and Validation Procedures in MIS and Behavioral Research: Integrating New and Existing Techniques1 (2011)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)MODES OF THEORIZING IN STRATEGIC HUMAN RESOURCE MANAGEMENT: TESTS OF UNIVERSALISTIC, CONTINGENCY, AND CONFIGURATIONS. PERFORMANCE PREDICTIONS. (1996)Is the Resource-Based "View" a Useful Perspective for Strategic Management Research? (2001)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Market Orientation and the Learning Organization (1995)Customer value: The next source for competitive advantage (1997)Evolving to a New Dominant Logic for Marketing (2003)Transaction-Cost Economics: The Governance of Contractual Relations (1979)Research in Organizational Behavior. (1986)Organizational Citizenship Behavior: The Good Soldier Syndrome. (1988)Cognitive Elements of Empowerment: An "Interpretive" Model of Intrinsic Task Motivation (1990)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON PERCEPTIONS OF ORGANIZATIONAL PERFORMANCE. (1996)Positioning: The Battle for Your Mind (1981)The Concept of Corporate Strategy (1987)The Theory of the Growth of the Firm (1995)The Nature of the Firm (1937)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)The Theory of Economic Development (2003)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)The cornerstones of competitive advantage: A resource‐based view (1993)Dynamic capabilities and strategic management (1997)Dynamic capabilities: what are they? (2000)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 1991Firm Resources and Sustained Competitive Advantage52,460 cited
  • 1984A resource‐based view of the firm26,093 cited
  • 1996Toward a knowledge‐based theory of the firm16,428 cited
  • 1989Asset Stock Accumulation and Sustainability of Competitive Advantage8,348 cited
  • 1994The Capabilities of Market-Driven Organizations6,576 cited
  • 2000A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation15,027 cited
  • 1992The resource‐based view within the conversation of strategic management3,392 cited
  • 1994EFFECTS OF HUMAN RESOURCE SYSTEMS ON MANUFACTURING PERFORMANCE AND TURNOVER.3,213 cited
  • 1992Theoretical Perspectives for Strategic Human Resource Management2,854 cited
  • 1982Uncertain Imitability: An Analysis of Interfirm Differences in Efficiency under Competition2,823 cited
  • 1998Market-Based Assets and Shareholder Value: A Framework for Analysis2,363 cited
  • 1987Linking Competitive Strategies with Human Resource Management Practices2,076 cited
  • 1998The Role of Tacit Knowledge in Group Innovation1,713 cited
  • 2009Market orientation, marketing capabilities, and firm performance

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1,598 cited
  • 1994The Social Construction of Reputation: Certification Contests, Legitimation, and the Survival of Organizations in the American Automobile Industry: 1895–19121,469 cited
  • Cited by

    • 2020Leveraging knowledge sharing and innovation culture into SMEs sustainable competitive advantage507 cited
    • 2021Strategic advantage through social inclusivity: An empirical study on resource based view in health insurance firms in India21 cited
    • 2023The Study on the Effectiveness of Sustainable Customer Relationship Management: Evidence from the Online Shopping Industry15 cited
    • 2025Implementing a customer-centric strategy through service design in financial organisations8 cited