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MATURITY ASSESSMENT OF SOCIAL CUSTOMER KNOWLEDGE MANAGEMENT (SCKM) USING FUZZY EXPERT SYSTEM
16 references·0 citing·47 second hop
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References

  • 1965Fuzzy sets67,827 cited
  • 1996Fuzzy sets46,880 cited
  • 2013Social Media Use in Organizations: Exploring the Affordances of Visibility, Editability, Persistence, and Association2,048 cited
  • 2012Marketing meets Web 2.0, social media, and creative consumers: Implications for international marketing strategy1,094 cited
  • 2012An Open Government Maturity Model for social media-based public engagement724 cited
  • 2017Can Social Media Marketing Improve Customer Relationship Capabilities and Firm Performance? Dynamic Capability Perspective448 cited
  • 2016PICTURE FUZZY CROSS-ENTROPY FOR MULTIPLE ATTRIBUTE DECISION MAKING PROBLEMS359 cited
  • 2013Customer knowledge management via social media: the case of Starbucks316 cited
  • 2016Maturity Models for Information Systems - A State of the Art204 cited
  • 2005Rejuvenating Customer Management:172 cited
  • 2011Conception, development and implementation of an e-Government maturity model in public agencies170 cited
  • 2013Customer knowledge management and IT-enabled business model innovation: A conceptual framework and a case study from China146 cited
  • 2015Collaborating to innovate: Effects on customer knowledge management and performance145 cited
  • 2014Project Management Maturity Models – A Critical Review137 cited

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  • 2015Interval valued hesitant fuzzy uncertain linguistic aggregation operators in multiple attribute decision making136 cited
  • 2016Hesitant Fuzzy Linguistic Arithmetic Aggregation Operators in Multiple Attribute Decision Making119 cited
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