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Developing a strategy map for environmental consulting firms
16 references·0 citing·34 second hop
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References

  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1997The balanced scorecard: Translating strategy into action8,199 cited
  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 2000The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment2,603 cited
  • 2003Strategy Maps: Converting Intangible Assets into Tangible Outcomes2,049 cited
  • 1996Linking the Balanced Scorecard to Strategy1,815 cited
  • 1995Return on Quality (ROQ): Making Service Quality Financially Accountable1,638 cited
  • 2000The balance on the balanced scorecard a critical analysis of some of its assumptions1,307 cited
  • 2006Evaluating intertwined effects in e-learning programs: A novel hybrid MCDM model based on factor analysis and DEMATEL1,270 cited
  • 2006Developing global managers’ competencies using the fuzzy DEMATEL method1,249 cited
  • 2001Having trouble with your strategy? Then map it.1,153 cited
  • 2004An investigation of the effect of Balanced Scorecard implementation on financial performance654 cited
  • 2004Multi-criteria analysis of alternative-fuel buses for public transportation626 cited

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2004
The Balanced Scorecard: Judgmental Effects of Performance Measures Linked to Strategy
518 cited
  • 201320 years of studies on the balanced scorecard: Trends, accomplishments, gaps and opportunities for future research491 cited
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