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The effect of customer social status and dissatisfaction on service performance · Study

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ArticleThe effect of customer social status and dissatisfaction on service performance

Dana Yagil2018

Article2018

The effect of customer social status and dissatisfaction on service performance

Dana Yagil · Hana Medler-Liraz

14 citations·0/0 files stored·Service Business

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Customer Service Quality and Loyalty Job Satisfaction and Organizational Behavior Emotional Labor in Professions

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References

2017Exchange and Power in Social Life 1965Exchange and Power in Social Life.1984The Managed Heart: Commercialization of Human Feeling 1983Human Groups and Social Categories: Studies in Social Psychology.1991Refinement and reassessment of the SERVQUAL scale.1985The Managed Heart: Commercialization of Human Feeling 1991Development and validation of a scale for measuring state self-esteem.2010Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures

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Year2018

Typearticle

Published2018-05-07

VenueService Business

ISSN-L1862-8508

Languageen

Citations14

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/s11628-018-0375-8

openalex_workW2803077059

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