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Do Quality of Services and Institutional Image Impact Students’ Satisfaction and Loyalty in Higher Education?
16 references·5 citing·39 second hop
Do Quality of Services and Institutional Image Impact Students’ Satisfaction and Loyalty in Higher Education? (2018)Do Quality of Services and Institutional …Factor Analysis with Ordinal Indicators: A Monte Carlo Study Comparing DWLS and ULS Estimation (2009)Factor Analysis with Ordinal …Universities in a competitive global marketplace (2006)Universities in a competitive…Measuring student satisfaction at a UK university (2006)Measuring student satisfactio…Determinants of business student satisfaction and retention in higher education: applying Herzberg's two‐factor theory (2005)Determinants of business stud…Student Satisfaction: An alternative approach to assessing this important concept (2002)Student Satisfaction: An alte…Modeling and Managing Student Loyalty (2001)Modeling and Managing Student…Key Factors Influencing Student Satisfaction Related to Recruitment and Retention (2001)Key Factors Influencing Stude…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Defining Quality (1993)Defining QualityMeasuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Structural Equations with Latent Variables. (1991)Structural Equations with Lat…Structural Equations with Latent Variables (1989)Structural Equations with Lat…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…A General Structural Equation Model with Dichotomous, Ordered Categorical, and Continuous Latent Variable Indicators (1984)A General Structural Equation…A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)A General Approach to Confirm…Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…Factors influencing student retention university students: an analysis of institutional reputation, social responsibility and loyalty (2025)Factors influencing student r…Student’s Co-Creation Behavior in a Business and Economic Bachelor’s Degree in Italy: Influence of Perceived Service Quality, Institutional Image, and Loyalty (2023)Student’s Co-Creation Behavio…Determinants of university reputation: conceptual model and empirical investigation in an emerging higher education market (2021)Determinants of university re…Marketing Mix Instruments as Factors of Improvement of Students’ Satisfaction in Higher Education Institutions in Republic of Serbia and Spain (2020)Marketing Mix Instruments as …Factors of higher education quality service: the case of a Peruvian university (2020)Factors of higher education q…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Self-Concept: Validation of Construct Interpretations (1976)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)An Empirical Evaluation of Alternative Methods of Estimation for Confirmatory Factor Analysis With Ordinal Data. (2004)Multiple Factor Analysis (2007)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Measurement and prediction (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)The theory of planned behavior (1991)Little Science, Big Science (1963)The Structure of Scientific Revolutions (1963)Systems thinking, systems practice (1982)The reflective institution: Assuring and enhancing the quality of teaching and learning (2001)Evaluation of the factors that determine quality in higher education: an empirical study (2010)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)Structural equations modeling: Fit Indices, sample size, and advanced topics (2009)When to Use Broader Internalising and Externalising Subscales Instead of the Hypothesised Five Subscales on the Strengths and Difficulties Questionnaire (SDQ): Data from British Parents, Teachers and Children (2010)A tutorial on regularized partial correlation networks. (2018)Images, Satisfaction and Antecedents: Drivers of Student Loyalty? A Case Study of a Norwegian University College (2007)What accounts for students' loyalty? Some field study evidence (2007)Examining student satisfaction with higher education services (2010)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)lavaan : An R Package for Structural Equation Modeling (2012)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)
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References

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  • 2001Key Factors Influencing Student Satisfaction Related to Recruitment and Retention763 cited
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  • 2009Factor Analysis with Ordinal Indicators: A Monte Carlo Study Comparing DWLS and ULS Estimation682 cited

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2006
Measuring student satisfaction at a UK university
619 cited
  • 2001Modeling and Managing Student Loyalty600 cited
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    • 2021Determinants of university reputation: conceptual model and empirical investigation in an emerging higher education market41 cited
    • 2020Factors of higher education quality service: the case of a Peruvian university32 cited
    • 2020Marketing Mix Instruments as Factors of Improvement of Students’ Satisfaction in Higher Education Institutions in Republic of Serbia and Spain26 cited
    • 2023Student’s Co-Creation Behavior in a Business and Economic Bachelor’s Degree in Italy: Influence of Perceived Service Quality, Institutional Image, and Loyalty16 cited
    • 2025Factors influencing student retention university students: an analysis of institutional reputation, social responsibility and loyalty13 cited