Mobile technologies and applications towards smart tourism – state of the art

Jelena Dorčić · Jelena Komšić · Suzana Marković

271 citations0/0 files storedTourism Review

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Diverse Aspects of Tourism Research Mobile and Web Applications Mobile Learning in Education

Abstract

Purpose The popularity of mobile technologies and applications is constantly growing and undoubtedly changing consumers’ and providers’ behavior. The purpose of this study is to provide a comprehensive systematic literature review of academic research related to mobile technologies and applications in smart tourism published between 2012 and June 2017. Design/methodology/approach Published peer-reviewed articles were gathered from the three largest and most popular online databases and search engines – EBSCO host, Science Direct and Google Scholar and ENTER conference proceedings. Based on a keyword-driven search and content analysis, 126 articles were determined to be relevant to this study. Findings Selected publications were analyzed in accordance with the proposed research questions and thematically classified into three main categories: consumer perspective, technological perspective and provider perspective. The findings contribute to a better overall understanding of recent research into mobile technologies and applications in smart tourism by presenting the main results, methods, trends and other insights of relevant publications. Research limitations/implications Although the researchers used two databases, one search engine and ENTER conference proceedings to collect articles, there is the possibility that some studies connected to the topic were not included. The study did not include books, other conference proceedings, literature reviews, theses, business reports and other possibly relevant publications. Originality/value This study provides a systematic review of the most recent published academic research (2012-June 2017; also including “Online First” articles) on mobile technologies and applications in smart tourism. The results of this study provide an agenda for future research in tourism and hospitality industry by identifying major trends and developments in smart tourism.

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References

2009Software survey: VOSviewer, a computer program for bibliometric mapping 2008Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research 2015Smart tourism: foundations and developments 2014Smart Tourism Destinations Enhancing Tourism Experience Through Personalisation of Services 2014Progress on information and communication technologies in hospitality and tourism 2013A Typology of Technology‐Enhanced Tourism Experiences 2014Smartphone Use in Everyday Life and Travel 2015The determinants of recommendations to use augmented reality technologies: The case of a Korean theme park

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