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Retail concessions at European airports: Commercial strategies to improve non-aeronautical revenue from leisure travelers
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References

  • 2009Building theories from case study research11,299 cited
  • 2002Understanding Service Convenience1,613 cited
  • 2010Qualitative case studies in operations management: Trends, research outcomes, and future research implications1,292 cited
  • 2010Designing interviews to generate rich data for information systems research521 cited
  • 2010How Does a Travel Trip Affect Tourists’ Life Satisfaction?485 cited
  • 2005Taking the “Q” Out of Research: Teaching Research Methodology Courses Without the Divide Between Quantitative and Qualitative Paradigms338 cited
  • 2011Mixed methods designs in marketing research333 cited
  • 2012Passengers' shopping motivations and commercial activities at airports – The moderating effects of time pressure and impulse buying tendency202 cited
  • 2011Moving Beyond Optimism Bias and Strategic Misrepresentation: An Explanation for Social Infrastructure Project Cost Overruns168 cited
  • 2012Benchmarking airports from a managerial perspective151 cited
  • 2011Customer Satisfaction with Commercial Airlines: The Role of Perceived Safety and Purpose of Travel150 cited
  • 2011A gap analysis model for improving airport service quality146 cited
  • 2012Understanding the low cost carrier and airport relationship: A critical analysis of the salient issues143 cited
  • 2013Service Quality and Customer Satisfaction in the Airline Industry: A Comparison between Legacy Airlines and Low-Cost Airlines

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119 cited
  • 2013Service Quality and Customer Satisfaction in the Airline Industry: A Comparison between Legacy Airlines and Low-Cost Airlines112 cited
  • 2014Evaluation of the Airport Service Quality93 cited
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