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Biased, not blind: An experimental test of self‐serving biases in service users’ evaluations of performance information
16 references·9 citing·47 second hop
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References

  • 1957A Theory of Cognitive Dissonance24,224 cited
  • 1970Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.11,189 cited
  • 1990The case for motivated reasoning.9,014 cited
  • 1992Alumni and their alma mater: A partial test of the reformulated model of organizational identification5,770 cited
  • 2006Motivated Skepticism in the Evaluation of Political Beliefs4,340 cited
  • 1999The Causal Effect of Education on Earnings3,618 cited
  • 1996Motivated closing of the mind: "Seizing" and "freezing."2,369 cited
  • 2003Why Measure Performance? Different Purposes Require Different Measures1,401 cited
  • 1956Postdecision changes in the desirability of alternatives.1,089 cited
  • 2017Motivated numeracy and enlightened self-government883 cited
  • 2008The Dynamics of Performance Management: Constructing Information and Reform843 cited
  • 2007Cognitive Dissonance: Fifty Years of a Classic Theory685 cited
  • 1999Does It Pay to Attend an Elite Private College? Cross-Cohort Evidence on the Effects of College Type on Earnings554 cited
  • 1995Trivialization: the forgotten mode of dissonance reduction.428 cited
  • 2015Bias Will Find a Way: Economic Perceptions, Attributions of Blame, and Partisan-Motivated Reasoning during Crisis

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347 cited
  • 1979Citizen Satisfaction with Urban Services: Potential Misuse as a Performance Indicator326 cited
  • Cited by

    • 2019The relevance and reliability of performance information for accountability: A survey experiment exploring citizens' views21 cited
    • 2022Buying from Local Providers: The Role of Governance Preferences in Assessing Performance Information19 cited
    • 2022Public officials’ interpretation of conflicting performance information: goal reprioritization or unbiased decision-making?16 cited
    • 2025Does public sector performance information impact stakeholders? Evidence from a meta‐analysis13 cited
    • 2020Whoever Has Will be Given More: The Effect of Performance Information on Frontline Employees’ Support for Managerial Policy Initiatives13 cited
    • 2024Public service users’ responses to performance information: Bayesian learning or motivated reasoning?11 cited
    • 2020Does performance disclosure affect user satisfaction, voice, and exit? Experimental evidence from service users11 cited
    • 2020Behavioral Public Performance: How People Make Sense of Government Metrics10 cited
    • 2025Performance rankings reduce cognitive processing of underlying performance information5 cited