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Hospitality servicescape effects on customer-employee interactions: A multilevel study · Study

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ArticleHospitality servicescape effects on customer-employee interactions: A multilevel study

Kostas Kaminakis2018

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Articlegreen2018

Hospitality servicescape effects on customer-employee interactions: A multilevel study

Kostas Kaminakis · Kalipso Karantinou · Christos Koritos · Spiros P. Gounaris

92 citations·0/0 files stored·Tourism Management

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Consumer Retail Behavior Studies Customer Service Quality and Loyalty Facilities and Workplace Management

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References

1988On the Evaluation of Structural Equation Models 1980A circumplex model of affect.2011Sources of Method Bias in Social Science Research and Recommendations on How to Control It 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics 2001Accounting for common method variance in cross-sectional research designs.1974An approach to environmental psychology 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees

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2020Impact of nonverbal customer-to-customer interactions on customer satisfaction and loyalty intentions 2021Linking servicescape and customer engagement: An investigation in the hotel context 2020Interpersonal conflict at work and knowledge hiding in service organizations: the mediator role of employee well-being 2021Influence of servicescape stimuli on word-of-mouth intentions: An integrated model to indigenous restaurants 2023Host-guest interactions in peer-to-peer accommodation: Scale development and its influence on guests’ value co-creation behaviors

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Details

Year2018

Typearticle

Published2018-11-28

VenueTourism Management

ISSN-L0261-5177

Languageen

Citations92

Files0 public / 0

ShelfConsumer Retail Behavior Studies

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doi10.1016/j.tourman.2018.11.013

openalex_workW2805919635

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