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A network text analysis of published papers in service business, 2007–2017: research trends in the service sector
16 references·0 citing·56 second hop
A network text analysis of published papers in service business, 2007–2017: research trends in the service sector (2018)A network text analysis of published pape…Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce? (2015)Customer-perceived value and …Developing service innovation capability in the hotel industry (2013)Developing service innovation…The effect of the servicescape on customers’ behavioral intentions in an international airport service environment (2012)The effect of the servicescap…The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry (2012)The development of a stakehol…Co‐innovation: convergenomics, collaboration, and co‐creation for organizational values (2012)Co‐innovation: convergenomics…Network collaboration and performance in the tourism sector (2011)Network collaboration and per…Investigating the structure of regional innovation system research through keyword co-occurrence and social network analysis (2010)Investigating the structure o…Airline customer satisfaction and loyalty: impact of in-flight service quality (2009)Airline customer satisfaction…User generated content: the use of blogs for tourism organisations and tourism consumers (2008)User generated content: the u…Entrepreneurial orientation and the performance of service business (2008)Entrepreneurial orientation a…A text-mining-based patent network: Analytical tool for high-technology trend (2003)A text-mining-based patent ne…A three-stage theory of international expansion: the link between multinationality and performance in the service sector (2002)A three-stage theory of inter…Customer response to intangible and tangible service factors (1999)Customer response to intangib…Extracting team mental models through textual analysis (1997)Extracting team mental models…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Semantic Connectivity: An Approach for Analyzing Symbols in Semantic Networks (1993)Semantic Connectivity: An App…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)The theme park experience: An analysis of pleasure, arousal and satisfaction (2004)The impact of servicescape on quality perception (2005)Sustainable tourist behaviour – a discussion of opportunities for change (2007)Advances in Consumer Research (2025)Competitive Advantage: Creating and Sustaining Superior Performance (1985)The Competitive Advantage of Nations (1990)The Competitive Advantage of Nations (1991)International Diversification: Antecedents, Outcomes, and Moderators (2006)Do managerial ties in China always produce value? Competition, uncertainty, and domestic vs. foreign firms (2008)What Drives New Ventures to Internationalize from Emerging to Developed Economies? (2008)Patent Statistics as Economic Indicators: A Survey (1990)National Systems of Innovation: Towards a Theory of Innovation and Interactive Learning (1992)Market Value and Patent Citations: A First Look (2000)An approach to discovering new technology opportunities: Keyword-based patent map approach (2008)Informetrics at the beginning of the 21st century—A review (2008)A literature review on the state-of-the-art in patent analysis (2014)The Structure of Scientific Revolutions (1963)The Strength of Weak Ties (1973)Co-word analysis as a tool for describing the network of interactions between basic and technological research: The case of polymer chemsitry (1991)Intellectual structure of knowledge in iMetrics: A co-word analysis (2017)Structured review using TCCM and bibliometric analysis of international cause-related marketing, social marketing, and innovation of the firm (2019)Fuzzy-set qualitative comparative analysis (fsQCA) in business and management research: A contemporary overview (2022)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Self-Reports in Organizational Research: Problems and Prospects (1986)The Commitment-Trust Theory of Relationship Marketing (1994)Analysing relationships in tourism: A review (2015)Online word-of-mouth antecedents, attitude and intention-to-purchase electronic products in Pakistan (2015)Tourism networks unravelled; a review of the literature on networks in tourism management studies (2015)Symbolic Interactionism: Perspective and Method. (1971)Frame Analysis: An Essay on the Organization of Experience. (1975)Top management team process, shared leadership, and new venture performance: a theoretical model and research agenda (2003)Team learning: building shared mental models (2010)Mind, Self, and Society (2015)The superstar social media influencer: Exploiting linguistic style and emotional contagion over content? (2020)The Knowledge-Creating Company (1995)Capitalism, Socialism and Democracy (1997)The Knowledge-Creating Company (1998)Managing Co‐creation Design: A Strategic Approach to Innovation (2015)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)Co-Production and Co-Creation (2018)The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms (2003)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Tourism and online photography (2010)4 What Is Web 2.0? Design Patterns and Business Models for the Next Generation of Software (2012)Determinants of Sharing Travel Experiences in Social Media (2013)The influence of online reviews to online hotel booking intentions (2015)On the Evaluation of Structural Equation Models (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Mediators of the relationship between service quality and customer loyalty (2017)The role of E-service quality in shaping online meeting platforms: a case study from higher education sector (2020)A model of online food delivery service quality, customer satisfaction and customer loyalty: a combination of PLS-SEM and NCA approaches (2022)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)
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References

  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 2002A three-stage theory of international expansion: the link between multinationality and performance in the service sector1,083 cited
  • 2012Co‐innovation: convergenomics, collaboration, and co‐creation for organizational values711 cited
  • 2003A text-mining-based patent network: Analytical tool for high-technology trend568 cited
  • 1999Customer response to intangible and tangible service factors564 cited
  • 2008User generated content: the use of blogs for tourism organisations and tourism consumers421 cited
  • 1997Extracting team mental models through textual analysis402 cited
  • 2011Network collaboration and performance in the tourism sector285 cited
  • 2015Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?213 cited
  • 2010Investigating the structure of regional innovation system research through keyword co-occurrence and social network analysis209 cited
  • 2009Airline customer satisfaction and loyalty: impact of in-flight service quality189 cited
  • 1993Semantic Connectivity: An Approach for Analyzing Symbols in Semantic Networks154 cited
  • 2012The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry134 cited
  • 2008

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Entrepreneurial orientation and the performance of service business
130 cited
  • 2012The effect of the servicescape on customers’ behavioral intentions in an international airport service environment104 cited
  • 2013Developing service innovation capability in the hotel industry104 cited
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