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Exact analysis for multiserver queueing systems with cross selling · Study

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ArticleExact analysis for multiserver queueing systems with cross selling

Mor Armony2018

Article2018

Exact analysis for multiserver queueing systems with cross selling

Mor Armony · Efrat Perel · Nir Perel · Uri Yechiali

9 citations·0/0 files stored·Annals of Operations Research

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Advanced Queuing Theory Analysis Customer Service Quality and Loyalty Probability and Risk Models

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References

1999Introduction to Matrix Analytic Methods in Stochastic Modeling 2008Retrial Queueing Systems 2010Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services 2004On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design 2004Contact Centers with a Call-Back Option and Real-Time Delay Information 2008Service-Level Differentiation in Call Centers with Fully Flexible Servers 2012Diagnostic Accuracy Under Congestion 2003A Call-Routing Problem with Service-Level Constraints

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Year2018

Typearticle

Published2018-06-08

VenueAnnals of Operations Research

ISSN-L0254-5330

Languageen

Citations9

Files0 public / 0

ShelfAdvanced Queuing Theory Analysis

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doi10.1007/s10479-018-2924-x

openalex_workW2807325595

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