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Exact analysis for multiserver queueing systems with cross selling
16 references·0 citing·43 second hop
Exact analysis for multiserver queueing systems with cross selling (2018)Exact analysis for multiserver queueing s…Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems (2019)Staffing, Routing, and Paymen…Speed–Quality Trade-Offs in a Dynamic Model (2013)Speed–Quality Trade-Offs in a…AN M/M/1 QUEUE IN RANDOM ENVIRONMENT WITH DISASTERS (2013)AN M/M/1 QUEUE IN RANDOM ENVI…Diagnostic Accuracy Under Congestion (2012)Diagnostic Accuracy Under Con…Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services (2010)Quality–Speed Conundrum: Trad…Design and Analysis of Diagnostic Service Centers (2010)Design and Analysis of Diagno…When Promotions Meet Operations: Cross-Selling and Its Effect on Call Center Performance (2009)When Promotions Meet Operatio…Responding to Unexpected Overloads in Large-Scale Service Systems (2009)Responding to Unexpected Over…Service-Level Differentiation in Call Centers with Fully Flexible Servers (2008)Service-Level Differentiation…Retrial Queueing Systems (2008)Retrial Queueing SystemsOn Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design (2004)On Customer Contact Centers w…Contact Centers with a Call-Back Option and Real-Time Delay Information (2004)Contact Centers with a Call-B…Queueing model for call blending in call centers (2003)Queueing model for call blend…A Call-Routing Problem with Service-Level Constraints (2003)A Call-Routing Problem with S…To Sell or Not to Sell (1999)To Sell or Not to SellIntroduction to Matrix Analytic Methods in Stochastic Modeling (1999)Introduction to Matrix Analyt…Heavy-Traffic Limits for Queues with Many Exponential Servers (1981)Stochastic Modeling and the Theory of Queues (1989)Statistical Analysis of a Telephone Call Center (2005)Call-Routing Schemes for Call-Center Outsourcing (2007)Capacity Sharing and Cost Allocation among Independent Firms with Congestion (2014)The Design of Experiential Services with Acclimation and Memory Decay: Optimal Sequence and Duration (2015)Discrete Choice Theory of Product Differentiation (1992)On Positive Harris Recurrence of Multiclass Queueing Networks: A Unified Approach Via Fluid Limit Models (1995)Revenue Management Under a General Discrete Choice Model of Consumer Behavior (2004)The Impact of Delay Announcements in Many-Server Queues with Abandonment (2008)Real Options in Operations Research: A Review (2017)The Regulation of Queue Size by Levying Tolls (1969)Optimal Incentive-Compatible Priority Pricing for the M/M/1 Queue (1990)To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems (2003)On-Demand Service Platforms (2016)Game Theory and Information Economics (2018)Service Research Priorities: Managing and Delivering Service in Turbulent Times (2021)Fundamentals of Queueing Theory. (1977)Simple Heuristics That Make Us Smart (1999)MANAGING PRODUCT RETURNS FOR REMANUFACTURING (2001)Crowdsourcing Exploration (2017)Load effect on service times (2018)The Impact of Reimbursement Policy on Social Welfare, Revisit Rate, and Waiting Time in a Public Healthcare System: Fee-for-Service Versus Bundled Payment (2018)Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)“We Will Be Right with You”: Managing Customer Expectations with Vague Promises and Cheap Talk (2011)Matrix-Geometric Solutions to Stochastic Models (1984)Matrix-geometric solutions in stochastic models (1985)An introduction to queueing theory (1993)Markov chain models of a telephone call center with call blending (2005)Single server retrial queues with two way communication (2012)Contracting to Assure Supply: How to Share Demand Forecasts in a Supply Chain (2001)Capacity Sizing Under Parameter Uncertainty: Safety Staffing Principles Revisited (2010)Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach (2010)Operations Research (OR) in Service Industries: A Comprehensive Review (2013)Marketing in the Service Sector (1975)“Successful” internationalising UK family and non‐family‐owned firms: a comparative study (2006)Contingent cross-selling and up-selling relationships with performance and job satisfaction: an MOA-theoretic examination (2014)Converting service encounters into cross-selling opportunities (2015)The Batch Markovian Arrival Process: A Review and Future Work (2001)Fundamentals of Matrix-Analytic Methods (2013)Equilibrium customer strategies and social-profit maximization in the single-server constant retrial queue (2011)A survey of retrial queueing systems (2015)Strategic behavior and social optimization in a constant retrial queue with the N -policy (2016)
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References

  • 1999Introduction to Matrix Analytic Methods in Stochastic Modeling1,988 cited
  • 2008Retrial Queueing Systems590 cited
  • 2010Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services258 cited
  • 2004On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design190 cited
  • 2004Contact Centers with a Call-Back Option and Real-Time Delay Information169 cited
  • 2008Service-Level Differentiation in Call Centers with Fully Flexible Servers116 cited
  • 2003A Call-Routing Problem with Service-Level Constraints108 cited
  • 2012Diagnostic Accuracy Under Congestion108 cited
  • 2003Queueing model for call blending in call centers106 cited
  • 1999To Sell or Not to Sell83 cited
  • 2010Design and Analysis of Diagnostic Service Centers78 cited
  • 2013Speed–Quality Trade-Offs in a Dynamic Model77 cited
  • 2009Responding to Unexpected Overloads in Large-Scale Service Systems51 cited
  • 2013AN M/M/1 QUEUE IN RANDOM ENVIRONMENT WITH DISASTERS43 cited
  • 2009When Promotions Meet Operations: Cross-Selling and Its Effect on Call Center Performance38 cited

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2019
Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems
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