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Service quality evaluation for urban rail transfer facilities with Rasch analysis
16 references·16 citing·37 second hopsampled
Service quality evaluation for urban rail transfer facilities with Rasch analysis (2018)Service quality evaluation for urban rail…Assessing the cost of transfer inconvenience in public transport systems: A case study of the London Underground (2010)Assessing the cost of transfe…A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)A methodology for evaluating …Exploring adoption difficulties in mobile banking services (2009)Exploring adoption difficulti…Valuing Transit Service Quality Improvements (2008)Valuing Transit Service Quali…Measuring the quality of service for passengers on the hellenic railways (2007)Measuring the quality of serv…Passengers’ Perceived Service Quality of City Buses in Taipei: Scale Development and Measurement (2006)Passengers’ Perceived Service…Applying the Rasch Model: Fundamental Measurement in the Human Sciences (2004)Applying the Rasch Model: Fun…Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Service quality––developing a…Rasch analysis of a new stroke-specific outcome scale: the stroke impact scale11No commercial party having a direct financial interest in the results of the research supporting this article has or will confer a benefit upon the author(s) or upon any organization with which the author(s) is/are associated. (2003)Rasch analysis of a new strok…Applying the Rasch Model: Fundamental Measurement in the Human Sciences (2003)Applying the Rasch Model: Fun…Seamless, accessible travel: users’ views of the public transport journey and interchange (2000)Seamless, accessible travel: …Item response theory for psychologists (2000)Item response theory for psyc…Using item mean squares to evaluate fit to the Rasch model. (1998)Using item mean squares to ev…THE VALUE OF TRAVEL TIME. A REVIEW OF BRITISH EVIDENCE (1998)THE VALUE OF TRAVEL TIME. A R…A Rasch Model for Partial Credit Scoring (1982)A Rasch Model for Partial Cre…Pedestrian planning and design (1971)Pedestrian planning and designStudy on travel choice behavior of medium and long distance intercity passengers in the context of air-rail competition (2025)Study on travel choice behavi…Exploring accessibility and service quality perceptions on local public transportation in Thailand (2024)Exploring accessibility and s…Utilizing a machine learning ensemble to evaluate the service quality and passenger satisfaction among public transportations (2023)Utilizing a machine learning …Service quality and customer satisfaction analysis among motorcycle taxi transportation in the Philippines through SERVQUAL dimensions and social exchange theory (2023)Service quality and customer …Modeling non-compensatory strategies on path choices in a complex urban rail transit network considering characteristics of transfer passengers and trips (2023)Modeling non-compensatory str…Do users' characteristics really influence the perceived service quality of Multimodal Transportation Hub (MMTH)? An association rules mining approach (2023)Do users' characteristics rea…Public utility vehicle service quality and customer satisfaction in the Philippines during the COVID-19 pandemic (2022)Public utility vehicle servic…Exploring the Group Difference in the Nonlinear Relationship between Commuting Satisfaction and Commuting Time (2022)Exploring the Group Differenc…Evaluation of wheelchair accessibility in train stations using a spatial network (2022)Evaluation of wheelchair acce…Evaluating service quality of Multimodal Transportation Hub (MMTH) in Delhi, India: A gender-based perspective (2022)Evaluating service quality of…Development of Sustainable Urban Railway Service Model Using Micmac-Mactor: A Case Study in Jabodetabek Mega-Region Indonesia (2022)Development of Sustainable Ur…An analysis of tripadvisor reviews of 127 urban rail transit networks worldwide (2021)An analysis of tripadvisor re…Exploring the asymmetric influences of stop attributes on rider satisfaction with bus stops (2020)Exploring the asymmetric infl…Assessment of transport interchanges for the needs of people with reduced mobility (2020)Assessment of transport inter…Improving Service Quality With the Fuzzy TOPSIS Method: A Case Study of the Beijing Rail Transit System (2019)Improving Service Quality Wit…Commuting behavior adaptation to flooding: An analysis of transit users’ choices in Metro Manila (2019)Commuting behavior adaptation…Probabilistic Models for Some Intelligence and Attainment Tests (1961)Rating scale analysis (1982)Content comparison of health-related quality of life measures used in stroke based on the international classification of functioning, disability and health (ICF): a systematic review (2007)Remediating serious flaws in the National Eye Institute Visual Function Questionnaire (2010)Cardiovascular Health: The Importance of Measuring Patient-Reported Health Status (2013)On Specific Objectivity an Attempt at Formalizing the Request for Generality and validity of Scientific Statements (1977)Fundamentals of item response theory (1992)Some Results on Mean Square Error for Factor Score Prediction (2006)Interim Scoring for the EQ-5D-5L: Mapping the EQ-5D-5L to EQ-5D-3L Value Sets (2012)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Understanding attitudes towards public transport and private car: A qualitative study (2007)Drivers of customer satisfaction with public transport services (2015)Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares (2015)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1956)Discrete Choice Analysis: Theory and Application to Travel Demand. (1987)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)Bus Passenger Origin-Destination Estimation and Related Analyses Using Automated Data Collection Systems (2011)Pedestrian environment and route choice: evidence from New York City and Hong Kong (2012)Perceived accessibility, mobility, and connectivity of public transportation systems (2015)Detecting and measuring rater effects using many-facet Rasch measurement: Part II. (2003)Rasch fit statistics and sample size considerations for polytomous data (2008)A Rasch-based validation of the Vocabulary Size Test (2009)The Insomnia Severity Index: Psychometric Indicators to Detect Insomnia Cases and Evaluate Treatment Response (2011)The reliability of a two-item scale: Pearson, Cronbach, or Spearman-Brown? 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References

  • 2003Applying the Rasch Model: Fundamental Measurement in the Human Sciences4,492 cited
  • 2000Item response theory for psychologists4,106 cited
  • 1982A Rasch Model for Partial Credit Scoring3,767 cited
  • 2004Applying the Rasch Model: Fundamental Measurement in the Human Sciences1,989 cited
  • 1971Pedestrian planning and design1,179 cited
  • 2003Rasch analysis of a new stroke-specific outcome scale: the stroke impact scale11No commercial party having a direct financial interest in the results of the research supporting this article has or will confer a benefit upon the author(s) or upon any organization with which the author(s) is/are associated.911 cited
  • 2003Service quality––developing a service quality index in the provision of commercial bus contracts450 cited
  • 2010A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view429 cited
  • 1998Using item mean squares to evaluate fit to the Rasch model.381 cited
  • 2010Assessing the cost of transfer inconvenience in public transport systems: A case study of the London Underground285 cited
  • 2007Measuring the quality of service for passengers on the hellenic railways265 cited
  • 2008Valuing Transit Service Quality Improvements264 cited
  • 1998THE VALUE OF TRAVEL TIME. A REVIEW OF BRITISH EVIDENCE234 cited
  • 2000

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Seamless, accessible travel: users’ views of the public transport journey and interchange
232 cited
  • 2009Exploring adoption difficulties in mobile banking services158 cited
  • 2006Passengers’ Perceived Service Quality of City Buses in Taipei: Scale Development and Measurement78 cited
  • Cited by

    • 2022Public utility vehicle service quality and customer satisfaction in the Philippines during the COVID-19 pandemic103 cited
    • 2019Improving Service Quality With the Fuzzy TOPSIS Method: A Case Study of the Beijing Rail Transit System43 cited
    • 2024Exploring accessibility and service quality perceptions on local public transportation in Thailand39 cited
    • 2020Exploring the asymmetric influences of stop attributes on rider satisfaction with bus stops39 cited
    • 2019Commuting behavior adaptation to flooding: An analysis of transit users’ choices in Metro Manila38 cited
    • 2021An analysis of tripadvisor reviews of 127 urban rail transit networks worldwide31 cited
    • 2023Service quality and customer satisfaction analysis among motorcycle taxi transportation in the Philippines through SERVQUAL dimensions and social exchange theory27 cited
    • 2022Evaluating service quality of Multimodal Transportation Hub (MMTH) in Delhi, India: A gender-based perspective19 cited
    • 2020Assessment of transport interchanges for the needs of people with reduced mobility16 cited
    • 2022Development of Sustainable Urban Railway Service Model Using Micmac-Mactor: A Case Study in Jabodetabek Mega-Region Indonesia14 cited
    • 2022Evaluation of wheelchair accessibility in train stations using a spatial network13 cited
    • 2023Utilizing a machine learning ensemble to evaluate the service quality and passenger satisfaction among public transportations12 cited
    • 2023Do users' characteristics really influence the perceived service quality of Multimodal Transportation Hub (MMTH)? An association rules mining approach11 cited
    • 2023Modeling non-compensatory strategies on path choices in a complex urban rail transit network considering characteristics of transfer passengers and trips11 cited
    • 2025Study on travel choice behavior of medium and long distance intercity passengers in the context of air-rail competition11 cited
    • 2022Exploring the Group Difference in the Nonlinear Relationship between Commuting Satisfaction and Commuting Time10 cited