Information and Referral Services: A Brief History

Abstract

What is information and referral (I&R) service? The most widely accepted definition of I&R is “the active process of linking a person with a need or problem with a service which will meet the need or solve the problem.” For example, this type of service would provide detailed information, including contact information, mailing address, telephone number, etc., about where a person could go to receive childhood immunizations. There are three basic requirements of an I&R service: creation of a resource file, distribution of the information, and updating the file. I&R services were originally created to serve the disadvantaged members of underserved areas, but few actually served this population exclusively or even primarily.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 4 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.