Trust, information sharing and uncertainty: An empirical investigation into their impact on sustainability in service supply chains in the United Arab Emirates

Mehmood Khan · Matloub Hussain · Avraam Papastathopoulos · Ioannis Manikas

46 citations0/0 files storedSustainable Development

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Sustainable Supply Chain Management Supply Chain and Inventory Management Quality and Supply Management

Abstract

Abstract The idea of sustainability has yet to enjoy its due share in service supply chains. There has been a dearth of literature in this area, predominantly regarding assessing the impact of collaborative attributes on supply chain sustainability. An integrated supply chain model comprising trust, information sharing and uncertainty practices is proposed here to assess their impact on the sustainability of service supply chains in the United Arab Emirates (UAE). The study conducts a comprehensive literature review to develop constructs and their items. Social exchange theory is used to link these constructs/variables to sustainability. These variables are linked to sustainability through social exchange theory of behaviors. Structural equation modeling is used to test five hypotheses pertaining to the impact of those constructs on sustainability. The results of this study can help managers align and prioritize their investments while targeting sustainability in their partnerships with numerous stakeholders. Several implications and limitations of the study are also outlined at the end of the paper.

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives 1988Structural equation modeling in practice: A review and recommended two-step approach.1988On the Evaluation of Structural Equation Models 1994The Commitment-Trust Theory of Relationship Marketing 1995An Integrative Model Of Organizational Trust 1995An Integrative Model of Organizational Trust 2008From a literature review to a conceptual framework for sustainable supply chain management

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