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Performance Measurement System Based on Supply Chain Operations Reference Model: Review and Proposal
16 references·0 citing·36 second hop
Performance Measurement System Based on Supply Chain Operations Reference Model: Review and Proposal (2018)Performance Measurement System Based on S…Performance Measurement: Challenges for Tomorrow* (2011)Performance Measurement: Chal…The impact of supply chain integration on performance: A contingency and configuration approach (2009)The impact of supply chain in…Measuring supply chain performance: current research and future directions (2006)Measuring supply chain perfor…Understanding and Managing the Services Supply Chain (2004)Understanding and Managing th…E-S-QUAL (2004)E-S-QUALPerformance Measurement in a Supply Chain (2003)Performance Measurement in a …A framework for supply chain performance measurement (2003)A framework for supply chain …Supply Chain Metrics (2001)Supply Chain MetricsPerformance measures and metrics in a supply chain environment (2001)Performance measures and metr…DEFINING SUPPLY CHAIN MANAGEMENT (2001)DEFINING SUPPLY CHAIN MANAGEM…Measuring supply chain performance (1999)Measuring supply chain perfor…Supply Chain Management: More Than a New Name for Logistics (1997)Supply Chain Management: More…Performance measurement system design (1995)Performance measurement syste…The balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…The machine that changed the world (1992)Management control systems and strategy: A resource-based perspective (2005)Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Supply chain collaboration: Impact on collaborative advantage and firm performance (2010)The contingency effects of environmental uncertainty on the relationship between supply chain integration and operational performance (2011)The influence of relational competencies on supply chain resilience: a relational view (2013)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)The Commitment-Trust Theory of Relationship Marketing (1994)A framework of sustainable supply chain management: moving toward new theory (2008)Understanding the concept of supply chain resilience (2009)Supply chain design and analysis: (1998)Towards a theory of supply chain management: the constructs and measurements (2004)Performance measurement for green supply chain management (2005)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Alternative Ways of Assessing Model Fit (1992)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)An Updated and Streamlined Technology Readiness Index (2014)Understanding Customer Experience Throughout the Customer Journey (2016)What is the Right Supply Chain for Your Product (1997)A literature review and a case study of sustainable supply chains with a focus on metrics (2012)Supply chain resilience: Conceptualization and scale development using dynamic capability theory (2017)Logistics and Supply Chain Management (2021)Performance management: a framework for management control systems research (1999)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)Issues in Supply Chain Management (2000)Business models and dynamic capabilities (2017)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 2001DEFINING SUPPLY CHAIN MANAGEMENT5,167 cited
  • 2004E-S-QUAL4,763 cited
  • 2009The impact of supply chain integration on performance: A contingency and configuration approach3,308 cited
  • 1995Performance measurement system design3,257 cited
  • 1997Supply Chain Management: More Than a New Name for Logistics2,865 cited
  • 1999Measuring supply chain performance2,328 cited
  • 2003A framework for supply chain performance measurement2,193 cited
  • 2001Performance measures and metrics in a supply chain environment2,027 cited
  • 2011Performance Measurement: Challenges for Tomorrow*692 cited
  • 2001Supply Chain Metrics673 cited
  • 2006Measuring supply chain performance: current research and future directions647 cited
  • 2004Understanding and Managing the Services Supply Chain636 cited
  • 2003Performance Measurement in a Supply Chain

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