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Making quality work: Lessons from Europe's leading companies
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  • 1997ISO 9000 series registration to total quality management: the transformation journey79 cited
  • 1995Beyond TQM77 cited
  • 2000ISO 9000: What is its Impact on Performance?73 cited
  • 1995Operations management – from Taylor to Toyota – and Beyond?72 cited
  • 1996A Typology of Approaches to ISO Certification and TQM57 cited
  • 2005A model of quality management self‐assessment: an exploratory research56 cited
  • 2003Where next for ISO 9000 companies?50 cited
  • 1994Quality Management and the Manager49 cited
  • 2007Factors affecting service companies' satisfaction with ISO 900043 cited
  • 1997Stepping-stones for integrated chain management in the firm43 cited
  • 2006Sustainable quality management: a strategic perspective40 cited
  • 2002Comparison of the 14 deadly diseases and the business excellence model38 cited
  • 1996Is total quality management really unique?36 cited
  • 2003Self-assessment application and learning in organizations: A special reference to the ontological dimension32 cited
  • 2006Real quality: Does the future of TQM depend on internal marketing?

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29 cited
  • 2004From Customer Orientation to Customer Satisfaction: The Gap Between Theory and Practice29 cited