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Customer response to service encounter linguistics
16 references·0 citing·46 second hop
Customer response to service encounter linguistics (2018)Customer response to service encounter li…Transformative service research: An agenda for the future (2012)Transformative service resear…The Commodification of Language (2010)The Commodification of Langua…Social Identity and the Service-Profit Chain (2009)Social Identity and the Servi…Measuring personal cultural orientations: scale development and validation (2009)Measuring personal cultural o…Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators (2008)Word-of-mouth communications …Exploring Intuition and its Role in Managerial Decision Making (2007)Exploring Intuition and its R…The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)The Measurement of Word-of-Mo…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study (2000)A comprehensive framework for…“Why be normal?”: Language and identity practices in a community of nerd girls (1999)“Why be normal?”: Language an…Interpersonal adaptation: dyadic interaction patterns (1996)Interpersonal adaptation: dya…THE SHADOW OF THE FUTURE: EFFECTS OF ANTICIPATED INTERACTION AND FREQUENCY OF CONTACT ON BUY-SELLER COOPERATION. (1992)THE SHADOW OF THE FUTURE: EFF…THE BIG FIVE PERSONALITY DIMENSIONS AND JOB PERFORMANCE: A META‐ANALYSIS (1991)THE BIG FIVE PERSONALITY DIME…Life with two languages : An introduction to bilingualism. By François Grosjean. Cambridge, MA: Harvard University Press, 1982. Pp. 370. $20.00. (1984)Life with two languages : An …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Towards a theory of language in ethnic group relations (1977)Towards a theory of language …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Commitment-Trust Theory of Relationship Marketing (1994)Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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(1987)Personality Structure: Emergence of the Five-Factor Model (1990)An Introduction to the Five‐Factor Model and Its Applications (1992)The Big Five Trait taxonomy: History, measurement, and theoretical perspectives. (1999)Grit: Perseverance and passion for long-term goals. (2007)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)E‐service quality: a model of virtual service quality dimensions (2003)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1991THE BIG FIVE PERSONALITY DIMENSIONS AND JOB PERFORMANCE: A META‐ANALYSIS8,686 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 2001The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents1,583 cited
  • 2007Exploring Intuition and its Role in Managerial Decision Making1,511 cited
  • 2000A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study1,407 cited
  • 1992THE SHADOW OF THE FUTURE: EFFECTS OF ANTICIPATED INTERACTION AND FREQUENCY OF CONTACT ON BUY-SELLER COOPERATION.1,217 cited
  • 1984Life with two languages : An introduction to bilingualism. By François Grosjean. Cambridge, MA: Harvard University Press, 1982. Pp. 370. $20.00.1,213 cited
  • 1977Towards a theory of language in ethnic group relations1,178 cited
  • 2008Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators1,081 cited
  • 2012Transformative service research: An agenda for the future996 cited
  • 2010The Commodification of Language995 cited
  • 1999“Why be normal?”: Language and identity practices in a community of nerd girls806 cited

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  • 2009Social Identity and the Service-Profit Chain666 cited
  • 2009Measuring personal cultural orientations: scale development and validation409 cited
  • 1996Interpersonal adaptation: dyadic interaction patterns391 cited
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