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Quality Assurance at Hotel Management Tertiary Institutions in Australia: An Insight Into Factors Behind Domestic and International Student Satisfaction
16 references·5 citing·56 second hop
Quality Assurance at Hotel Management Tertiary Institutions in Australia: An Insight Into Factors Behind Domestic and International Student Satisfaction (2018)Quality Assurance at Hotel Management Ter…A workforce to be reckoned with: The emerging pivotal Generation Z hospitality workforce (2018)A workforce to be reckoned wi…Service quality and student/customer satisfaction in the private tertiary education sector in Singapore (2017)Service quality and student/c…Thinking job embeddedness not turnover: Towards a better understanding of frontline hotel worker retention (2013)Thinking job embeddedness not…Self-Segregation or Global Mixing?: Social Interactions and the International Student Experience (2013)Self-Segregation or Global Mi…Antecedents and consequences of service quality in a higher education context (2013)Antecedents and consequences …Service quality in a higher education context: an integrated model (2012)Service quality in a higher e…Impact of managerial communication styles on employees’ attitudes and behaviours (2012)Impact of managerial communic…Generation Y's Perceptions and Attitudes Towards a Career in Tourism and Hospitality (2010)Generation Y's Perceptions an…Trends in tourism research (2009)Trends in tourism researchAn empirical model of international student satisfaction (2009)An empirical model of interna…A Comparison of International and Domestic Tertiary Students in Australia (2008)A Comparison of International…Evaluating quality management in university departments (2006)Evaluating quality management…On Becoming a Pragmatic Researcher: The Importance of Combining Quantitative and Qualitative Research Methodologies (2005)On Becoming a Pragmatic Resea…Student Satisfaction: Towards an empirical deconstruction of the concept (2002)Student Satisfaction: Towards…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…Psychological and implied contracts in organizations (1989)Psychological and implied con…Authentic learning in hospitality higher education: a case study of Ferrari World and Abu Dhabi hospitality academy, Les Roches (2026)Authentic learning in hospita…Student Satisfaction in Hospitality and Tourism Programs: The Interplay of Lecturer Competency and Institutional Reputation (2025)Student Satisfaction in Hospi…Perceived value within an international hospitality learning environment: Antecedents and outcomes (2023)Perceived value within an int…The impact of gender diversity on the relationship between managerial entrenchment and corporate social responsibility: evidence from UK companies (2020)The impact of gender diversit…Developing inter-organizational relationships with online travel agencies (OTAs) and the hotel industry (2019)Developing inter-organization…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Designing a predictive model of student satisfaction in online learning (2015)Dimensions driving business student satisfaction in higher education (2015)In search of quality: measuring Higher Education Service Quality (HiEduQual) (2017)Markets and Hierarchies: Analysis and Antitrust Implications. 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References

  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 1989Psychological and implied contracts in organizations3,695 cited
  • 2005On Becoming a Pragmatic Researcher: The Importance of Combining Quantitative and Qualitative Research Methodologies1,140 cited
  • 2002Student Satisfaction: Towards an empirical deconstruction of the concept415 cited
  • 2018A workforce to be reckoned with: The emerging pivotal Generation Z hospitality workforce391 cited
  • 2009An empirical model of international student satisfaction284 cited
  • 2012Service quality in a higher education context: an integrated model222 cited
  • 2009Trends in tourism research210 cited
  • 2013Thinking job embeddedness not turnover: Towards a better understanding of frontline hotel worker retention193 cited
  • 2008A Comparison of International and Domestic Tertiary Students in Australia187 cited
  • 2006Evaluating quality management in university departments175 cited
  • 2013Antecedents and consequences of service quality in a higher education context174 cited
  • 2010Generation Y's Perceptions and Attitudes Towards a Career in Tourism and Hospitality106 cited
  • 2017Service quality and student/customer satisfaction in the private tertiary education sector in Singapore104 cited

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2012
Impact of managerial communication styles on employees’ attitudes and behaviours
96 cited
  • 2013Self-Segregation or Global Mixing?: Social Interactions and the International Student Experience95 cited
  • Cited by

    • 2019Developing inter-organizational relationships with online travel agencies (OTAs) and the hotel industry39 cited
    • 2020The impact of gender diversity on the relationship between managerial entrenchment and corporate social responsibility: evidence from UK companies34 cited
    • 2023Perceived value within an international hospitality learning environment: Antecedents and outcomes11 cited
    • 2025Student Satisfaction in Hospitality and Tourism Programs: The Interplay of Lecturer Competency and Institutional Reputation0 cited
    • 2026Authentic learning in hospitality higher education: a case study of Ferrari World and Abu Dhabi hospitality academy, Les Roches0 cited