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Prioritizing Critical Success Factors for Sustainable Service Quality Management by Logistics Service Providers
16 references·2 citing·51 second hop
Prioritizing Critical Success Factors for Sustainable Service Quality Management by Logistics Service Providers (2018)Prioritizing Critical Success Factors for…Service quality, customer satisfaction and loyalty in automobile repair services sector (2015)Service quality, customer sat…Analysis of third party reverse logistics provider using interpretive structural modeling (2012)Analysis of third party rever…An STEEP-fuzzy AHP-TOPSIS framework for evaluation and selection of thermal power plant location: A case study from India (2012)An STEEP-fuzzy AHP-TOPSIS fra…Barriers to implement green supply chain management in automobile industry using interpretive structural modeling technique: An Indian perspective (2011)Barriers to implement green s…Explaining the competitive advantage of logistics service providers: A resource-based view approach (2009)Explaining the competitive ad…Alternative measures of service quality: a review (2008)Alternative measures of servi…A fuzzy TOPSIS methodology to support outsourcing of logistics services (2006)A fuzzy TOPSIS methodology to…Supply chain integration: a European survey (2005)Supply chain integration: a E…Service quality models: a review (2005)Service quality models: a rev…IT‐enablement of supply chains: understanding the barriers (2005)IT‐enablement of supply chain…A fuzzy approach for supplier evaluation and selection in supply chain management (2005)A fuzzy approach for supplier…Strategic development of third party logistics providers (2003)Strategic development of thir…LOGISTICS SERVICE PERFORMANCE: ESTIMATING ITS INFLUENCE ON MARKET SHARE (2003)LOGISTICS SERVICE PERFORMANCE…A new approach for multiple objective decision making (1993)A new approach for multiple o…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Multiple Attribute Decision Making (1981)Multiple Attribute Decision M…Using importance–performance analysis, goal difficulty and the Kano model to prioritize improvements in the quality of home delivery logistics services (2021)Using importance–performance …Enablers to implement sustainable practices in the service only supply chain: a case of an Indian hospital (2021)Enablers to implement sustain…Logistics and Supply Chain Management: Strategies for Reducing Costs and Improving Services. (1994)Selection of logistics service provider: An analytic network process (ANP) approach (2005)Third party logistics: a literature review and research agenda (2007)Third-party logistics: A literature review (2007)Managing Business Relationships (2017)Multiple Attribute Decision Making: Methods and Applications (1981)Multiple Criteria Decision Making (1983)Comparison of weights in TOPSIS models (2004)Decision Making in a Fuzzy Environment (2007)Optimal site selection of electric vehicle charging station by using fuzzy TOPSIS based on sustainability perspective (2015)Development of TOPSIS Method to Solve Complicated Decision-Making Problems — An Overview on Developments from 2000 to 2015 (2016)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Developing e-service quality scales: A literature review (2010)The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty (2017)Hospital healthcare service quality, patient satisfaction and loyalty (2018)Supply Chain Management: More Than a New Name for Logistics (1997)What is the Right Supply Chain for Your Product (1997)Arcs of integration: an international study of supply chain strategies (2001)European Transport \ Trasporti Europei (2005)Supply chain integration and performance: a review of the evidence (2008)Integrating the Supply Chain … 25 years on (2016)Measuring Service Quality: A Reexamination and Extension (1992)An analysis of the e‐service literature: towards a research agenda (2006)What accounts for students' loyalty? 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(1988)The role of resource commitment and innovation in reverse logistics performance (2005)Logistics service quality: a new way to loyalty (2008)Investigating logistics service quality in omni-channel retailing (2017)Fuzzy Sets and Systems - Theory and Applications (1980)Extensions of the TOPSIS for group decision-making under fuzzy environment (2000)A multi-criteria intuitionistic fuzzy group decision making for supplier selection with TOPSIS method (2009)A fuzzy multi criteria approach for measuring sustainability performance of a supplier based on triple bottom line approach (2012)Fuzzy multiple criteria decision-making techniques and applications – Two decades review from 1994 to 2014 (2015)Compromise solution by MCDM methods: A comparative analysis of VIKOR and TOPSIS (2003)GIS‐based multicriteria decision analysis: a survey of the literature (2006)A state-of the-art survey of TOPSIS applications (2012)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1981Multiple Attribute Decision Making8,633 cited
  • 2005A fuzzy approach for supplier evaluation and selection in supply chain management1,611 cited
  • 1993A new approach for multiple objective decision making1,031 cited
  • 2005Service quality models: a review1,007 cited
  • 2003Strategic development of third party logistics providers592 cited
  • 2003LOGISTICS SERVICE PERFORMANCE: ESTIMATING ITS INFLUENCE ON MARKET SHARE427 cited
  • 2005Supply chain integration: a European survey411 cited
  • 2008Alternative measures of service quality: a review406 cited
  • 2012An STEEP-fuzzy AHP-TOPSIS framework for evaluation and selection of thermal power plant location: A case study from India398 cited
  • 2012Analysis of third party reverse logistics provider using interpretive structural modeling380 cited
  • 2005IT‐enablement of supply chains: understanding the barriers367 cited
  • 2011Barriers to implement green supply chain management in automobile industry using interpretive structural modeling technique: An Indian perspective358 cited
  • 2006A fuzzy TOPSIS methodology to support outsourcing of logistics services355 cited
  • 2015

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Service quality, customer satisfaction and loyalty in automobile repair services sector
295 cited
  • 2009Explaining the competitive advantage of logistics service providers: A resource-based view approach290 cited
  • Cited by

    • 2021Enablers to implement sustainable practices in the service only supply chain: a case of an Indian hospital26 cited
    • 2021Using importance–performance analysis, goal difficulty and the Kano model to prioritize improvements in the quality of home delivery logistics services16 cited