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Impact of TQM on organisational performance: The case of Indian manufacturing and service industry

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References

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1999EXPLODING THE MYTH: DO ALL QUALITY MANAGEMENT PRACTICES CONTRIBUTE TO SUPERIOR QUALITY PERFORMANCE?

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633 cited

2008An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model604 cited

2010Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms601 cited

2003The relationship between TQM practices, quality performance, and innovation performance584 cited

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