Articlegold2018

Performance management system and public service delivery in Nigeria: Impacts, problems, challenges and prospects

25 citations0/0 files storedAfrica’s Public Service Delivery and Performance Review

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Public Policy and Administration Research Public Administration and Governance Public Administration in Developing Nations

Abstract

Background: Managing workers’ performance is an effective mechanism for developing both workers and organisational effectiveness. By clarifying an organisation’s objectives, translating these objectives into clear individual goals and reviewing their goals regularly, performance management provides a well-structured and effective management tool for public service delivery. Objectives: The aim of this article is to examine performance management system approaches introduced in Nigeria between 1960 and 2017 for public service delivery. Methods: This study relied on secondary sources of data collection, such as public service reforms, textbooks, journal articles, newspapers and the Internet. Data analysis techniques adopted include content, thematic, historical and secondary data analyses. Results: The results show the impact made and problems and challenges experienced. They include inconsistent and contradictory reforms from one regime to another, the absence of clear indices of measurement, lack of employees’ engagement, the use of traditional line item and zero-based budgeting systems instead of performance-based budgeting system and incentives do not built into performance management, among others. Conclusion: The article concludes that performance management system is yet to be entrenched in public sector management in Nigeria and recommends, among other things, that government should embark on institutional reforms to help achieve results in high-priority areas, reinforce the intent of the law to help agencies move beyond a narrow compliance culture, train public managers and administrators on fundamentals of performance management systems and the measurement of key performance indicators.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 25 citations exist upstream.

References

1948The Theory of Social and Economic Organization.2002Building a practically useful theory of goal setting and task motivation: A 35-year odyssey.2001An 'American psychologist'2001Performance appraisal and management: The developing research agenda 2006Performance Appraisal, Performance Management and Improving Individual Performance: A Motivational Framework 2007Performance management theory: A look from the performer's perspective with implications for HRD 1995The performance management handbook 2023Theory and Practice of Public Administration

Cited by

2022The importance of training and development for government officials in South Africa 2020PERFORMANCE APPRAISAL AND PUBLIC SECTOR PRODUCTIVITY IN NIGERIA: LESSONS FROM A MILITARY SERVICE UNIT 2022Knowledge, Understanding and Satisfaction with the Implementation of the Performance Management System at a District Hospital in the Madibeng Subdistrict, South Africa

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.