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The Mediating Role of Customers' Satisfaction on the Effect of CRM on Long-Term Customers Loyalty in the Banking Sector in the Palestinian Territory
16 references·0 citing·49 second hop
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An application of American Customer Satisfaction Index (ACSI) (2013)Does customer satisfaction in…CSR and customer loyalty: The roles of trust, customer identification with the company and satisfaction (2013)CSR and customer loyalty: The…Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance (2012)Customer co-creation of trave…An analysis of the Six Sigma DMAIC method from the perspective of problem solving (2012)An analysis of the Six Sigma …The impact of website quality on customer satisfaction and purchase intention: perceived playfulness and perceived flow as mediators (2011)The impact of website quality…Consequences of customer loyalty to the loyalty program and to the company (2011)Consequences of customer loya…CRM: conceptualization and scale development (2005)CRM: conceptualization and sc…Customer Relationship Management: In B2C Markets, Often Less is More (2002)Customer Relationship Managem…A Framework for Customer Relationship Management (2001)A Framework for Customer Rela…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Determining Sample Size for Research Activities (1970)Determining Sample Size for R…A Paradigm for Developing Better Measures of Marketing Constructs (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Commitment-Trust Theory of Relationship Marketing (1994)Customer relationship management and innovation capability: an empirical study (2010)Scale development: ten main limitations and recommendations to improve future research practices (2017)Customer relationship management: digital transformation and sustainable business model innovation (2020)Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of Structural Equation Modeling (2012)What drives live-stream usage intention? 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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives110,919 cited
  • 1970Determining Sample Size for Research Activities22,093 cited
  • 2013CSR and customer loyalty: The roles of trust, customer identification with the company and satisfaction1,051 cited
  • 2014A data-driven approach to predict the success of bank telemarketing902 cited
  • 2001A Framework for Customer Relationship Management871 cited
  • 2012Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance714 cited
  • 2005CRM: conceptualization and scale development648 cited
  • 2012An analysis of the Six Sigma DMAIC method from the perspective of problem solving468 cited
  • 2011The impact of website quality on customer satisfaction and purchase intention: perceived playfulness and perceived flow as mediators464 cited
  • 2011Consequences of customer loyalty to the loyalty program and to the company398 cited
  • 2013Exploring the role of customer relationship management (CRM) systems in customer knowledge creation375 cited
  • 2002Customer Relationship Management: In B2C Markets, Often Less is More275 cited
  • 2013Reexamining the Market Share–Customer Satisfaction Relationship239 cited
  • 2013Does customer satisfaction increase firm performance? An application of American Customer Satisfaction Index (ACSI)

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238 cited
  • 2017How to Measure Customer Satisfaction203 cited
  • 2013Service Quality Management in Hospitality, Tourism, and Leisure189 cited
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