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Aproveite a sua passagem e viaje pelo mundo da leitura
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Aproveite a sua passagem e viaje pelo mundo da leitura (2018)Aproveite a sua passagem e viaje pelo mun…O papel social das bibliotecas públicas no século XXI e o caso da superintendência de bibliotecas públicas de Minas Gerais (2014)O papel social das biblioteca…Como Elaborar Projetos de Pesquisa (2010)Como Elaborar Projetos de Pes…Measuring service quality at yale university’s libraries (2000)Measuring service quality at …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Delivering Quality Service (1990)Delivering quality service: balancing customer perceptions and expectations (1990)An empirical assessment of the SERVQUAL scale (1992)Perspectives on User Satisfaction Surveys (2001)The relationship between service quality and customer satisfaction: the example of CJCU library (2006)Measuring IS System Service Quality with SERVQUAL: Users' Perceptions of Relative Importance of the Five SERVPERF Dimensions (2009)Testing for competence rather than for "intelligence." (1973)Assessment for Learning in Higher Education (2012)Fatores associados ao comportamento da população durante o isolamento social na pandemia de COVID-19 (2020)
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References

  • 2010Como Elaborar Projetos de Pesquisa33,468 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 2000Measuring service quality at yale university’s libraries198 cited
  • 2014O papel social das bibliotecas públicas no século XXI e o caso da superintendência de bibliotecas públicas de Minas Gerais6 cited

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