User’s Satisfaction with Library Resources and Services: A Case Study of IIT Libraries in India

Kunwar Pal Singh · Ramesh B. Kuri

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Library Science and Information Literacy Library Science and Information Web and Library Services

Abstract

This present study is an investigation of user’s satisfaction with library resources and services in IIT libraries in India. A survey research method was adopted to address the research questions. 800 questionnaires were distributed among final year graduate students, postgraduate students, research scholars and faculty members of 7 IIT libraries to collect relevant data regarding their satisfaction. 758 filled-in questionnaires were received and analyzed. On the basis of finding, some suggestions have included in this study to increase user’s satisfaction from libraries

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2003Improving library users’ perceived quality, satisfaction and loyalty: an integrated measurement and management system 1998Explaining User Satisfaction with Academic Libraries: Strategic Implications 2009EVALUATING USERS’ SATISFACTION ON ACADEMIC LIBRARY PERFORMANCE 2011User satisfaction with academic libraries services: Academic staff and students perspectives 2014Impact of Academic Library Services on User Satisfaction: Case Study of Sur University College, Sultanate of Oman 2012AWARENESS AND USE OF LIBRARY INFORMATION RESOURCES AND SERVICES IN OSMANIA UNIVERSITY, HYDERABAD 2019Use and User’s Satisfaction on Library Resources and Services in Tezpur University (India): A Study

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2024Users’ Access, Utilization, and Satisfaction with Library Resources, Services, and Facilities in a Selected Academic Library 2023Awareness and Use of Information Resources and Services among the Students of Colleges in Belagavi, Karnataka 2020Utilization and Satisfaction of Library Services by the Users of Sikkim Manipal Institute of Medical Sciences (SMIMS), Gangtok, India: a study

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