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Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
User’s Satisfaction with Library Resources and Services: A Case Study of IIT Libraries in India
7 references·3 citing·38 second hop
User’s Satisfaction with Library Resources and Services: A Case Study of IIT Libraries in India (2017)User’s Satisfaction with Library Resource…Use and User’s Satisfaction on Library Resources and Services in Tezpur University (India): A Study (2019)Use and User’s Satisfaction o…Impact of Academic Library Services on User Satisfaction: Case Study of Sur University College, Sultanate of Oman (2014)Impact of Academic Library Se…AWARENESS AND USE OF LIBRARY INFORMATION RESOURCES AND SERVICES IN OSMANIA UNIVERSITY, HYDERABAD (2012)AWARENESS AND USE OF LIBRARY …User satisfaction with academic libraries services: Academic staff and students perspectives (2011)User satisfaction with academ…EVALUATING USERS’ SATISFACTION ON ACADEMIC LIBRARY PERFORMANCE (2009)EVALUATING USERS’ SATISFACTIO…Improving library users’ perceived quality, satisfaction and loyalty: an integrated measurement and management system (2003)Improving library users’ perc…Explaining User Satisfaction with Academic Libraries: Strategic Implications (1998)Explaining User Satisfaction …Users’ Access, Utilization, and Satisfaction with Library Resources, Services, and Facilities in a Selected Academic Library (2024)Users’ Access, Utilization, a…Awareness and Use of Information Resources and Services among the Students of Colleges in Belagavi, Karnataka (2023)Awareness and Use of Informat…Utilization and Satisfaction of Library Services by the Users of Sikkim Manipal Institute of Medical Sciences (SMIMS), Gangtok, India: a study (2020)Utilization and Satisfaction …Marketing Research (1970)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Foundations of the American Customer Satisfaction Index (2000)The relationship between service quality and customer satisfaction: the example of CJCU library (2006)The Signaling Role of IT Features in Influencing Trust and Participation in Online Communities (2011)Rise of the Partial Least Squares Structural Equation Modeling: An Application in Banking (2018)Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries. (2001)Usage of academic libraries: the role of service quality, resources, and user characteristics (2004)Work environments and job performance of librarians in the public universities in South -west Nigeria (2013)Surveying Users' Perception of Academic Library Services Quality: A Case Study in Universiti Malaysia Pahang (UMP) Library (2015)Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia (2018)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Customer participation in service production and delivery. (1990)Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice (1994)Modelling influential factors on customer loyalty in public libraries: a study of West Iran (2015)Achieving university libraries user loyalty through user satisfaction: the role of service quality (2020)Review of Psychometric theory (2nd ed.). (1979)Measuring Service Quality: A Reexamination and Extension (1992)Measuring service quality at yale university’s libraries (2000)Reliability and validity of servqual scores used to evaluate perceptions of library service quality (2000)Customer satisfaction in the restaurant industry: an examination of the transaction‐specific model (2006)Use and user's satisfaction in library resources and services: A study in Tezpur University (India) (2013)An Evaluation of User Satisfaction with Library Services at the University of Limpopo , Medunsa Campus ( Medical University of Southern Africa ) (2014)Assessment of Library Service Quality and User Satisfaction among Undergraduate Students of Yusuf Maitama Sule University (YMSU) Library (2017)Use of print and electronic resources by agricultural science students in Nigerian universities (2009)Students Usage of an Academic Library: a user survey conducted at the Main Library University of Peradeniya (2010)Public Library Information Resources, Facilities, and Services: User Satisfaction with the Edo State Central Library, Benin-City, Nigeria (2012)Library Resources: Utilization by Teachers and Students. (2013)National School Library Standards Learners, School Librarians and School Libraries (2018)Why school librarians matter: What years of research tell us (2018)Specialization Impact on Internet Resource Usage: Omani Undergraduate Learner’s Perspectives (2014)Information Seeking Behaviour in Digital Environment : A study of Post Graduate Students at University of Kashmir (2020)Assessment of Customer Service Provision for Enhanced User Satisfaction in Academic Libraries: A Case Study of St Paul’s University Library, Kiambu County, Kenya (2021)IMPACT OF ACADEMIC LIBRARY SERVICES ON STUDENTS SUCCESS AND PERFORMANCE (2020)English literature students' perspectives on digital resources in a Spanish university (2021)Evaluation of User’s Satisfaction with Reference Services in Selected Federal University Libraries in Southeastern Nigeria (2019)Library value through user satisfaction: The case of academic libraries in Ghana (2019)Exploring Library Activities, Learning Spaces, and Challenges Encountered Towards the Establishment of a Learning Commons (2023)
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References

  • 2003Improving library users’ perceived quality, satisfaction and loyalty: an integrated measurement and management system187 cited
  • 1998Explaining User Satisfaction with Academic Libraries: Strategic Implications116 cited
  • 2009EVALUATING USERS’ SATISFACTION ON ACADEMIC LIBRARY PERFORMANCE67 cited
  • 2011User satisfaction with academic libraries services: Academic staff and students perspectives60 cited
  • 2014Impact of Academic Library Services on User Satisfaction: Case Study of Sur University College, Sultanate of Oman28 cited
  • 2012AWARENESS AND USE OF LIBRARY INFORMATION RESOURCES AND SERVICES IN OSMANIA UNIVERSITY, HYDERABAD19 cited
  • 2019Use and User’s Satisfaction on Library Resources and Services in Tezpur University (India): A Study18 cited

Cited by

  • 2024Users’ Access, Utilization, and Satisfaction with Library Resources, Services, and Facilities in a Selected Academic Library2 cited
  • 2023Awareness and Use of Information Resources and Services among the Students of Colleges in Belagavi, Karnataka1 cited
  • 2020Utilization and Satisfaction of Library Services by the Users of Sikkim Manipal Institute of Medical Sciences (SMIMS), Gangtok, India: a study1 cited

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