Library value through user satisfaction: The case of academic libraries in Ghana

Abstract

The study is an investigative survey of library users’ satisfaction of library services, resources, staff conduct and impact of the library on the academic achievements of users. Qualitative data was collected from College students, faculty and library staff of two academic libraries in Ghana using questionnaires and interview instruments. The survey established that library services, information resources and the physical library environment have value because users have shown high satisfaction of them. Material lending, photocopying, library space and staff conduct recorded higher level of satisfaction. It is however recommended that academic libraries in Ghana should be equipped with online resources, adequate and knowledgeable staff, and computer systems with high broadband. Also, libraries should endeavor to market library services and resources in order to demonstrate value among stakeholders. Key words: Library value, library impact, user satisfaction, Ghana, information resources, service quality, staff conduct.

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