Implementation guidelines for mass customization: current characteristics and suggestions for improvement

Abstract

Interest in mass customization (MC) is increasing in both industry and academia. Academic research on MC implementation guidelines (IGs) has, however, lagged behind other research streams in the MC literature. The present article reviews the existing literature on MC-IGs and inductively derives a classification scheme for prior research findings to identify potential areas for further research. While the issue of what enables MC has been intensively researched, investigation of several questions is still required, such as which enablers should be implemented and in what sequence, depending on the specific context in which MC is pursued. Other areas for future study of MC-IGs include applicability context specifications, as-is analysis tools, hindrance factors and required resources. This article complements previous MC literature reviews by providing an overview of MC-IGs available in the literature, identifying the building blocks of MC-IGs and proposing a definition of MC-IGs that can be used as a basis for future research in MC implementation.

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