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Influencing perception of justice to leverage behavioral outcome: A perspective from restaurant service failure setting
16 references·0 citing·43 second hop
Influencing perception of justice to leverage behavioral outcome: A perspective from restaurant service failure setting (2018)Influencing perception of justice to leve…Common Method Bias in PLS-SEM (2015)Common Method Bias in PLS-SEMA primer on partial least squares structural equation modeling (PLS-SEM) (2015)A primer on partial least squ…A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…An assessment of the use of partial least squares structural equation modeling in marketing research (2011)An assessment of the use of p…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…\nThe use of partial least squares path modeling in international marketing (2009)\nThe use of partial least sq…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…On the dimensionality of organizational justice: A construct validation of a measure. (2001)On the dimensionality of orga…Accounting for common method variance in cross-sectional research designs. (2001)Accounting for common method …Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Modern Methods for Business Research (1998)Modern Methods for Business R…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Social Psychology of Procedural Justice (1988)The Social Psychology of Proc…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Exchange and Power in Social Life. (1965)Exchange and Power in Social …Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…The Method of Path Coefficients (1934)Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations (2012)The effect of green human resource management on hotel employees’ eco-friendly behavior and environmental performance (2018)Transformational leadership and employee performance: The role of identification, engagement and proactive personality (2018)Role of institutional pressures and resources in the adoption of big data analytics powered artificial intelligence, sustainable manufacturing practices and circular economy capabilities (2020)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)The Conduct of Inquiry (1967)Estimation of a Model with Multiple Indicators and Multiple Causes of a Single Latent Variable (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)PLS-SEM: Indeed a Silver Bullet (2011)Significance tests and goodness of fit in the analysis of covariance structures. 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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives110,919 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.84,999 cited
  • 1951Coefficient Alpha and the Internal Structure of Tests45,148 cited
  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling43,453 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics19,243 cited
  • 2015A primer on partial least squares structural equation modeling (PLS-SEM)19,111 cited
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  • 1996The Behavioral Consequences of Service Quality12,400 cited
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  • 2011An assessment of the use of partial least squares structural equation modeling in marketing research8,372 cited
  • 1988The Social Psychology of Procedural Justice6,630 cited
  • 1998Modern Methods for Business Research6,593 cited

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Satisfaction: a behavioral perspective on the consumer
6,044 cited
  • 2001On the dimensionality of organizational justice: A construct validation of a measure.5,992 cited
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