Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Using situational crisis communication theory to understand Orlando hotels’ Twitter response to three crises in the summer of 2016

16 references·16 citing·43 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1977The Measurement of Observer Agreement for Categorical Data81,000 cited
2019Diffusion of Innovations 137,320 cited
2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory2,818 cited
2009Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site2,453 cited
1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
2012The Risk Perception Paradox—Implications for Governance and Communication of Natural Hazards2,093 cited
1990processes of technological innovation1,834 cited
2011Literature Review of Information Technology Adoption Models at Firm Level1,341 cited
2001Towards a framework for tourism disaster management1,338 cited
2002Helping Crisis Managers Protect Reputational Assets1,148 cited
2003Chaos, crises and disasters: a strategic approach to crisis management in the tourism industry1,146 cited
1997Factors Affecting the Adoption of Open Systems: An Exploratory Study11,065 cited
2009Twitter adoption and use in mass convergence and emergency events991 cited
2006Best Practices in Crisis Communication: An Expert Panel Process922 cited
2014

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

The value of communication during a crisis: Insights from strategic communication research

438 cited

2017Integrated technology-organization-environment (T-O-E) taxonomies for technology adoption340 cited

Cited by

2020Comparing crisis management practices in the hotel industry between initial and pandemic stages of COVID-19318 cited
2020Social media crisis communication in racially charged crises: Exploring the effects of social media and image restoration strategies70 cited
2020Evaluating Crisis Communication. A 30-item Checklist for Assessing Performance during COVID-19 and Other Pandemics63 cited
2019The effect of different crisis communication channels62 cited
2022Beyond simple messaging: a review of crisis communication research in hospitality and tourism55 cited
2021Factors Influencing Crisis Management: A systematic review and synthesis for future research47 cited
2022Topic and sentiment analysis of crisis communications about the COVID-19 pandemic in Twitter’s tourism hashtags33 cited
2022Deny or bolster? A comparative study of crisis communication strategies between Trump and Cuomo in COVID-1930 cited
2023Mapping crisis communication in the communication research: what we know and what we don’t know28 cited
2022Strategic responses of chain hotels to COVID-19 from a situational crisis communication theory perspective26 cited
2023Mapping of Journal of Hospitality and Tourism Insights themes: a retrospective overview20 cited
2024Make the Effort Visible: The Effect of Process Transparency on Public Forgiveness in Tourism Crisis Communication12 cited
2020Social Media and Crisis Communication in Tourism and Hospitality12 cited
2023‘We are open again (and again)’: communicating during COVID-19 – opportunities, challenges, and lessons learned10 cited
2021Hear No Virus, See No Virus, Speak No Virus: Swiss Hotels’ Online Communication Regarding Coronavirus10 cited
2022An Overview of Crisis Management in Hospitality Enterprises: The Case of Operating at an International Level Hotel in Adiyaman10 cited