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Theorising communications coaching in Asian contact centres: what is the approach?
16 references·0 citing·42 second hop
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References

  • 1978Mind in Society: The Development of Higher Psychological Processes53,480 cited
  • 2006Formative assessment and self‐regulated learning: a model and seven principles of good feedback practice5,821 cited
  • 2000Sustainable Assessment: Rethinking assessment for the learning society1,545 cited
  • 2011What is assessment for learning?1,281 cited
  • 2004The Five-Stage Model of Adult Skill Acquisition1,254 cited
  • 2013Enhancing Learning Through Self-assessment914 cited
  • 2003THE IMPACT OF LIFE COACHING ON GOAL ATTAINMENT, METACOGNITION AND MENTAL HEALTH493 cited
  • 2024The Complete Handbook of Coaching226 cited
  • 2008What is ‘Coaching'? An Exploration of Conflicting Paradigms202 cited
  • 2008Linguistic variation in the discourse of outsourced call centers135 cited
  • 2006An Integrative Goal-Focused Approach to Executive Coaching.100 cited
  • 2007Outsourced call centers and English in the Philippines85 cited
  • 2006Coaching from the Humanistic Perspective.84 cited
  • 2012Coaching and Mentoring83 cited
  • 2010Globalization, Communication and the Workplace : Talking Across the World51 cited

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2008
The interpersonal dynamics of call-centre interactions: co-constructing the rise and fall of emotion
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